RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,091 4,084 2,801 customer reviews.
Rated /5 from 409140842801 Reviews
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Brooke O Oakley -
RSPCA Pet Insurance
Product Review
Excellent service would recommend RSPCA
Service Review
Excellent service
Excellent service
Product Rating
Service Rating
Good value insurance
Donna Alexander -
RSPCA Pet Insurance
Product Review
This is the best value pet insurance I found after reviewing five different offerings. It's a bonus that part of the premium goes to the RSPCA.
Service Review
I thought the service was friendly but not entirely professional. The first call I received was within 30 minutes of obtaining an online quote. I could hear people in the background, there was a few seconds delay as the person who called me was laughing. The second call, I rang back to confirm I wanted to take out the insurance. This person also became distracted by the chatter in the background and didn't seem that interested in my pet or that I had decided to select RSPCA. It was very much a case of reading the script and going through the motions. The standout is the actual insurance offering so if you improved the service you're on a winner!
I thought the service was friendly but not entirely professional. the first call i received was within 30 minutes of obtaining an online quote. i could hear...
Product Rating
Service Rating
David Johnston -
RSPCA Pet Insurance
Product Review
Policies look great but haven’t put a claim in as yet so will wait & see how that process goes
Service Review
Fantastic service over the phone
Fantastic service over the phone
Product Rating
Service Rating
Worth it!
Catherine Nugent -
RSPCA Pet Insurance
Service Review
My customer experience was first rate, well explained and personalised.
My customer experience was first rate, well explained and personalised.
Service Rating
Very efficient and pleasant
Trusted Customer -
RSPCA Pet Insurance
Service Review
Staff listened and responded appropriately. When I phoned I was able to speak to someone quite promptly. I appreciated having an Australian call centre. I think the pre recorded message of conditions is a bit silly as I think few people could take on board all the detail presented to us.
Staff listened and responded appropriately. when i phoned i was able to speak to someone quite promptly. i appreciated having an australian call centre. i...
Service Rating
Recommended to anyone
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not too expensive best thing to do for the pet
Service Review
Lady I spoke to was great explained everything very clear
Lady i spoke to was great explained everything very clear
Product Rating
Service Rating
Great , answered all my questions , very helpfull, some money goes to rspca
Sharlene Clark -
RSPCA Pet Insurance
Product Review
Service Review
Answered all my questions
Answered all my questions
Product Rating
Service Rating
Good experience
Kelly Parker -
RSPCA Pet Insurance
Service Review
Knowledgeable, really nice to deal with.
Knowledgeable, really nice to deal with.
Service Rating
Margaret Campbell -
RSPCA Pet Insurance
Service Review
Good helpfull service with a smile
Good helpfull service with a smile
Service Rating
Amazing customer service
Donna -
RSPCA Pet Insurance
Product Review
We have only just begun our policy but happy with what I was told would be covered.
Service Review
Hira, the lady I spoke with on the phone, was absolutely amazing! So helpful. She answered all my questions and explained everything. She was fabulous and is a true asset to your company. It’s hard to find great customer service like that. We have only just begun our insurance policy, but at this stage I would definitely recommend RSPCA due to the awesome customer service I have received so far.
Hira, the lady i spoke with on the phone, was absolutely amazing! so helpful. she answered all my questions and explained everything. she was fabulous and is a...
Product Rating
Service Rating
I am happy.
Trusted Customer -
RSPCA Pet Insurance
Product Review
I explained on the previous page.
Service Review
My enquiry and queries were handled very efficiently. Everything was explained in detail and I was satisfied with the service I received.
My enquiry and queries were handled very efficiently. everything was explained in detail and i was satisfied with the service i received.
Product Rating
Service Rating
Kim Love -
RSPCA Pet Insurance
Product Review
Service Review
helpful and friendly in answering any questions
Helpful and friendly in answering any questions
Product Rating
Service Rating
Kelly Parker -
RSPCA Pet Insurance
Service Review
Excellent service
Knowledgeable, really nice to deal with.
Service Rating
Good value insurance
Margaret Campbell -
RSPCA Pet Insurance
Service Review
I thought the service was friendly but not entirely professional. The first call I received was within 30 minutes of obtaining an online quote. I could hear people in the background, there was a few seconds delay as the person who called me was laughing. The second call, I rang back to confirm I wanted to take out the insurance. This person also became distracted by the chatter in the background and didn't seem that interested in my pet or that I had decided to select RSPCA. It was very much a case of reading the script and going through the motions. The standout is the actual insurance offering so if you improved the service you're on a winner!
Good helpfull service with a smile
Service Rating
Donna -
RSPCA Pet Insurance
Service Review
Fantastic service over the phone
Hira, the lady i spoke with on the phone, was absolutely amazing! so helpful. she answered all my questions and explained everything. she was fabulous and is a...
Service Rating
Worth it!
Trusted Customer -
RSPCA Pet Insurance
Service Review
My customer experience was first rate, well explained and personalised.
My enquiry and queries were handled very efficiently. everything was explained in detail and i was satisfied with the service i received.
Service Rating
Very efficient and pleasant
Kim Love -
RSPCA Pet Insurance
Service Review
Staff listened and responded appropriately. When I phoned I was able to speak to someone quite promptly. I appreciated having an Australian call centre. I think the pre recorded message of conditions is a bit silly as I think few people could take on board all the detail presented to us.
Helpful and friendly in answering any questions
Service Rating
Recommended to anyone
Trusted Customer -
RSPCA Pet Insurance
Service Review
Lady I spoke to was great explained everything very clear
They were very helpful about pet insurance and very friendly
Service Rating
Great , answered all my questions , very helpfull, some money goes to rspca
Trusted Customer -
RSPCA Pet Insurance
Service Review
Answered all my questions
You did well with all the information needed would definitely recommend in the future
Service Rating
Good experience
Robert Elliott -
RSPCA Pet Insurance
Service Review
Knowledgeable, really nice to deal with.
Very helpful and professional.
Service Rating
Rochelle Gard -
RSPCA Pet Insurance
Service Review
Good helpfull service with a smile
Friendly knowledgeable staff, spoke clearly and not too fast. professional
Service Rating
Amazing customer service
Robyn Gravener -
RSPCA Pet Insurance
Service Review
Hira, the lady I spoke with on the phone, was absolutely amazing! So helpful. She answered all my questions and explained everything. She was fabulous and is a true asset to your company. It’s hard to find great customer service like that. We have only just begun our insurance policy, but at this stage I would definitely recommend RSPCA due to the awesome customer service I have received so far.
Very polite and informative.
Service Rating
I am happy.
Tahli Boltze -
RSPCA Pet Insurance
Service Review
My enquiry and queries were handled very efficiently. Everything was explained in detail and I was satisfied with the service I received.
They were extremely helpful with signing up & were extremely friendly.
Service Rating
Raymond Mcdonnell -
RSPCA Pet Insurance
Service Review
helpful and friendly in answering any questions
Courtney was extremely helpful and had a lovely phone manner ! making the decision to go with rspca insurance an easy one.
Service Rating
Brooke O Oakley -
RSPCA Pet Insurance
Product Review
Excellent service would recommend RSPCA
Excellent service would recommend RSPCA
Product Rating
Good value insurance
Donna Alexander -
RSPCA Pet Insurance
Product Review
This is the best value pet insurance I found after reviewing five different offerings. It's a bonus that part of the premium goes to the RSPCA.
This is the best value pet insurance I found after reviewing five different offerings. It's a bonus that part of the premium goes to the RSPCA.
Product Rating
David Johnston -
RSPCA Pet Insurance
Product Review
Policies look great but haven’t put a claim in as yet so will wait & see how that process goes
Policies look great but haven’t put a claim in as yet so will wait & see how that process goes
Product Rating
Recommended to anyone
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not too expensive best thing to do for the pet
Not too expensive best thing to do for the pet
Product Rating
Great , answered all my questions , very helpfull, some money goes to rspca
Sharlene Clark -
RSPCA Pet Insurance
Product Review
Product Rating
Amazing customer service
Donna -
RSPCA Pet Insurance
Product Review
We have only just begun our policy but happy with what I was told would be covered.
We have only just begun our policy but happy with what I was told would be covered.
Product Rating
I am happy.
Trusted Customer -
RSPCA Pet Insurance
Product Review
I explained on the previous page.
I explained on the previous page.
Product Rating
Kim Love -