RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Meagan Charlton -
RSPCA Pet Insurance
Service Review
They were able to give me the information about their pet insurance service and the different packages that was available for my pet.
They were able to give me the information about their pet insurance service and the different packages that was available for my pet.
Service Rating
Pushy sales
Trusted Customer -
RSPCA Pet Insurance
Service Review
Sales pitch was a little pushy and I wasn’t expecting that from RSPCA backed insurance. I get the financial and KPI side of it but that was disappointing
Sales pitch was a little pushy and i wasn’t expecting that from rspca backed insurance. i get the financial and kpi side of it but that was disappointing
Service Rating
Gail Mcgregor -
RSPCA Pet Insurance
Service Review
Easy to use website that explained options well. Surprised and startled to receive a phone call before I had actually decided anything so I did feel a bit pressured but also happy you were on the call. Customer see person mostly new his stuff but sounded as if he was reading from a script and didn�t like non scripted questions that interfered with his flow
Easy to use website that explained options well. surprised and startled to receive a phone call before i had actually decided anything so i did feel a bit...
Service Rating
Amanda Hughes -
RSPCA Pet Insurance
Service Review
She was polite, explained everything clearly & answered my questions that I asked.
She was polite, explained everything clearly & answered my questions that i asked.
Service Rating
Karen Lee Butler -
RSPCA Pet Insurance
Service Review
Excellent service I have had pet insurance before for my other Cat Tamara and has since passed on so thank you
Excellent service i have had pet insurance before for my other cat tamara and has since passed on so thank you
Service Rating
Annmerree Carmichael -
RSPCA Pet Insurance
Service Review
Great.
Great.
Service Rating
Rosanne Brown -
RSPCA Pet Insurance
Service Review
I spoke with Sebastian and he was very informative about what insurance you provided and the cover contained in each policy. Found him to be extremely pleasant to speak with on the phone and knew his stuff.
I spoke with sebastian and he was very informative about what insurance you provided and the cover contained in each policy. found him to be extremely pleasant...
Service Rating
Susan Kennedy -
RSPCA Pet Insurance
Service Review
Prompt reply to my application.Lovely,informative person on the other end of the phone.
Prompt reply to my application.lovely,informative person on the other end of the phone.
Service Rating
Good value insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
This is the best value pet insurance I found after reviewing five different offerings. It's a bonus that part of the premium goes to the RSPCA.
Service Review
I thought the service was friendly but not entirely professional. The first call I received was within 30 minutes of obtaining an online quote. I could hear people in the background, there was a few seconds delay as the person who called me was laughing. The second call, I rang back to confirm I wanted to take out the insurance. This person also became distracted by the chatter in the background and didn't seem that interested in my pet or that I had decided to select RSPCA. It was very much a case of reading the script and going through the motions. The standout is the actual insurance offering so if you improved the service you're on a winner!
I thought the service was friendly but not entirely professional. the first call i received was within 30 minutes of obtaining an online quote. i could hear...
Product Rating
Service Rating
Christine Darcas -
RSPCA Pet Insurance
Service Review
I spoke with a very thoughtful and thorough gentleman. He inspired confidence about the product.
I spoke with a very thoughtful and thorough gentleman. he inspired confidence about the product.
Service Rating
Brooke O Oakley -
RSPCA Pet Insurance
Service Review
Excellent service
Excellent service
Service Rating
Kerry Wanstall -
RSPCA Pet Insurance
Service Review
Efficient, helpful and courteous service.
Efficient, helpful and courteous service.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
They were able to give me the information about their pet insurance service and the different packages that was available for my pet.
I thought the service was friendly but not entirely professional. the first call i received was within 30 minutes of obtaining an online quote. i could hear...
Service Rating
Pushy sales
Christine Darcas -
RSPCA Pet Insurance
Service Review
Sales pitch was a little pushy and I wasn’t expecting that from RSPCA backed insurance. I get the financial and KPI side of it but that was disappointing
I spoke with a very thoughtful and thorough gentleman. he inspired confidence about the product.
Service Rating
Kerry Wanstall -
RSPCA Pet Insurance
Service Review
Easy to use website that explained options well. Surprised and startled to receive a phone call before I had actually decided anything so I did feel a bit pressured but also happy you were on the call. Customer see person mostly new his stuff but sounded as if he was reading from a script and didn�t like non scripted questions that interfered with his flow
Efficient, helpful and courteous service.
Service Rating
Brooke O Oakley -
RSPCA Pet Insurance
Service Review
She was polite, explained everything clearly & answered my questions that I asked.
Excellent service
Service Rating
David Johnston -
RSPCA Pet Insurance
Service Review
Excellent service I have had pet insurance before for my other Cat Tamara and has since passed on so thank you
Fantastic service over the phone
Service Rating
Catherine Nugent -
RSPCA Pet Insurance
Service Review
Great.
My customer experience was first rate, well explained and personalised.
Service Rating
Belinda Sweeney -
RSPCA Pet Insurance
Service Review
I spoke with Sebastian and he was very informative about what insurance you provided and the cover contained in each policy. Found him to be extremely pleasant to speak with on the phone and knew his stuff.
Lady i spoke to was great explained everything very clear
Service Rating
Muriel Smith -
RSPCA Pet Insurance
Service Review
Prompt reply to my application.Lovely,informative person on the other end of the phone.
Staff listened and responded appropriately. when i phoned i was able to speak to someone quite promptly. i appreciated having an australian call centre.i think...
Service Rating
Good value insurance
Kelly Parker -
RSPCA Pet Insurance
Service Review
I thought the service was friendly but not entirely professional. The first call I received was within 30 minutes of obtaining an online quote. I could hear people in the background, there was a few seconds delay as the person who called me was laughing. The second call, I rang back to confirm I wanted to take out the insurance. This person also became distracted by the chatter in the background and didn't seem that interested in my pet or that I had decided to select RSPCA. It was very much a case of reading the script and going through the motions. The standout is the actual insurance offering so if you improved the service you're on a winner!
Knowledgeable, really nice to deal with.
Service Rating
Sharlene Clark -
RSPCA Pet Insurance
Service Review
I spoke with a very thoughtful and thorough gentleman. He inspired confidence about the product.
Answered all my questions
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent service
Hira, the lady i spoke with on the phone, was absolutely amazing! so helpful. she answered all my questions and explained everything. she was fabulous and is a...
Service Rating
Margaret Campbell -
RSPCA Pet Insurance
Service Review
Efficient, helpful and courteous service.
Good helpfull service with a smile
Service Rating
Good value insurance
Trusted Customer -
RSPCA Pet Insurance
Product Review
This is the best value pet insurance I found after reviewing five different offerings. It's a bonus that part of the premium goes to the RSPCA.
This is the best value pet insurance I found after reviewing five different offerings. It's a bonus that part of the premium goes to the RSPCA.