A stress-free claims process

  • Fast processing of claims
  • Update your account online

We understand how stressful it can be when your pet gets sick or injured, that’s why we offer two ways for you to submit a claim, either online or paper claiming. Plus, with RSPCA Pet Insurance you can make a claim as soon as your dog or cat has visited any licensed and registered vet in Australia.

What's covered

What is covered in all plans?^

  • Accidental injuries and illnesses
  • Tick paralysis
  • Cancer treatment
  • Skin conditions
  • Hereditary and congenital conditions
  • Emergency boarding
  • Eye and ear conditions
  • Cruciate ligament conditions (6 month waiting period applies but may be waived on application)
  • Essential euthanasia
  • Pet overseas travel insurance (New Zealand and the Norfolk Islands only)

Exclusions

  • Certain pre-existing conditions
  • Dental procedures
  • Behavioural problems
  • Elective treatments and procedures
  • Food and diets
  • Grooming
  • Pregnancy
  • Pet accessories

For a full list of all exclusions, please refer to the relevant Policy Booklet.

Routine Care Cover (optional extra)

You can choose to add our optional Routine Care Cover to either the RSPCA Ultimate or RSPCA Ultimate Plus Cover, and claim for benefits such as;

  • Heartworm test or blood screen - $15 a year
  • FeLV/FIV test or urinalysis - $15 a year

Plus, a $50 annual benefit for any one of these routine treatments:

  • De-sexing and Micro-chipping
  • Heartworm preventative medication
  • Teeth cleaning
  • Vaccinations
  • Council registration fees
  • Prescription diets
  • Alternative therapies

^ Pre-existing conditions and certain illnesses are excluded. Terms, conditions, exclusions, benefit limits, sub-limits and annual condition limits may apply.

Claim Statistics from July 2018 to June 2019

  • 317,000 RSPCA Pet Insurance Claims were processed

  • Over $42.9 million in benefits were paid

  • 98.8% of claims were processed within 5 days

Common Accident and Illness Claims*

Multiple fractures
Average Claim Amount FY 2019

$2,066.31

Highest Claim Amount

$13,902.30

Cancer
Average Claim Amount FY 2019

$3,503.74

Highest Claim Amount

$34,183.61

Gastroenteritis
Average Claim Amount FY 2019

$1,319.65

Highest Claim Amount

$21,633.25

Tick paralysis
Average Claim Amount FY 2019

$1,156.87

Highest Claim Amount

$5,293.57

Snake bite
Average Claim Amount FY 2019

$2,133.31

Highest Claim Amount

$20,147.09

Pneumonia
Average Claim Amount FY 2019

$1,610.57

Highest Claim Amount

$7,316.41

Arthritis
Average Claim Amount FY 2019

$688

Highest Claim Amount

$12,460.85

Diabetes
Average Claim Amount FY 2019

$1,952.39

Highest Claim Amount

$16,712.25

Ear infection
Average Claim Amount FY 2019

$883.38

Highest Claim Amount

$14,271.26

Cataracts
Average Claim Amount FY 2019

$1,755.15

Highest Claim Amount

$14,916.84

Dermatitis
Average Claim Amount FY 2019

$832.71

Highest Claim Amount

$24,354.18

Urinary tract infection
Average Claim Amount FY 2019

$814.49

Highest Claim Amount

$12,223.63

* PetSure claims data from June 2018 – July 2019. Amounts include GST.

Frequently asked questions

Why do you need pet insurance?

1

Whether your pet has an accident with a car, is injured in a park incident or simply contracts an illness that requires multiple vet visits, pet insurance can ease the burden of those expenses.

There are a huge number of treatments that fall under standard pet insurance, so it's an important part of owning a dog or cat – not just for your animal's continued wellbeing, but for your peace of mind as well.

What is GapOnly?

2

GapOnly allows your vet to lodge your claim during your visit, which is assessed in approximately 10 minutes. Once the claim for your insured pet has been processed and a benefit outcome is calculated, you simply pay the gap. That’s the difference between the vet’s invoice and your insurance benefit amount, so you don’t need to worry about being out of pocket while your claim is being processed.

Esme

Meet Esme

“I adopted my cat ‘Esme’ in January 2012 and took RSPCA Pet Insurance not long after (even though I was told by a very-thorough Vet check that Esme was in great health). In October of the same year, we noticed that Esme wasn’t really eating and was developing a lump on her back thigh. Within 24 hours, she got worse so we started to panic and rushed her to the Vet to find out my naughty, little Esme was in a fight and ended up with a very large abscess on her back thigh.

She went in for immediate surgery and had the abscess drained. At the time, money was the last thing on my mind so paying the surgery upfront and for her post-op visits weren’t noticed until I received my credit card bill the next month. Then the weight of that debt really stressed me. In total, I had paid approximately $1500 for the surgery and post-op visits which is money I really couldn’t spare.

After filing my claim from RSPCA Pet Insurance, I must admit it was a HUGE weight lifted from my shoulders as I got around 80% back. I am very thankful for the quick process of my claim and the funds were received within days of posting my claim.

Esme has since been grounded and not allowed outside after dark but she has definitely returned to her healthy, happy self.

- Tiffany Simon