There are two simple ways to claim
Claim online in minutes
Submit your claim through our customer portal in just a few easy steps.
If your claim is approved, you’ll typically be reimbursed within two business days.
How it works
Step 1
Log into our customer portal and click on 'Submit a claim’.
Step 2
Upload your vet bill, clinical notes, and any supporting documents.
Step 3
Once your claim’s submitted, you’ll receive a claim number. Keep this somewhere safe in case you need to follow up.
Step 4
If we need more information or have an update on your claim, we’ll reach out to you.
Let your vet take care of it
Have your vet submit your claim on your behalf, using Direct2Vet, our claims portal for vet clinics.
If your claim is approved, we pay your vet directly for the covered portion, leaving you to only pay the gap (if any).
How it works
Step 1
Your pet receives treatment at a participating vet clinic.
Step 2
Your vet submits your claim through our Direct2Vet portal.
Step 3
We assess the claim based on your policy’s terms and conditions.
Step 4
If your claim is approved, we pay your clinic directly for the covered amount and you only pay any outstanding amounts.
Frequently asked questions
There are two easy ways to submit a claim with RSPCA Pet Insurance:
- Have your vet do it for you
If your vet is registered for our Direct2Vet portal, they can submit your claim on your behalf. If it’s approved, we’ll pay your vet directly for the covered portion and you’ll simply need to pay any remaining costs not covered by your policy. (To learn more about our Direct2Vet portal, click here.) - Submit it yourself online
You can also submit a claim through our online customer portal. Simply log in, follow the instructions (including uploading your vet’s invoice and any supporting documents) and click ‘Submit’. Once your claim’s assessed and approved, we’ll reimburse you.
You can check the status of your claim on the customer portal. Alternatively, you can get an update on your claim anytime by calling our claims team. They’ll happily provide the latest information, answer any questions you may have, and make sure you feel supported every step of the way.
If you have any questions about your claim, our claims team is ready to help you however they can! Simply give us a call on 1300 777 220 and we’ll get back to you as soon as possible.
No, you don’t need pre-approval before your pet receives treatment. We know that when your pet is unwell or injured, the last thing you want is red tape slowing things down. You can go straight to your trusted vet for the care your pet needs.
If you’re unsure whether a treatment may be covered, you’re welcome to contact us before proceeding. Our team can talk through your pet’s condition and treatment plan and help you understand what may be covered and what your out-of-pocket costs might be.
To submit a claim on our customer portal, you’ll need to provide:
- The original, itemised invoices for your pet’s treatment.
- Your pet’s medical history from your current or previous vet. (Please note that we’ll only request this if we need a bit more information to assess your claim.)
