A stress-free claims process

  • Fast processing of claims
  • Update your account online

We understand how stressful it can be when your pet gets sick or injured, that’s why we offer two ways for you to submit a claim, either online or paper claiming. Plus, with RSPCA Pet Insurance you can make a claim as soon as your dog or cat has visited the vet.


What's covered

What is covered in all plans?^

  • Accidental injuries and illnesses
  • Tick paralysis
  • Cancer treatment
  • Skin conditions
  • Hereditary and congenital conditions
  • Emergency boarding
  • Eye and ear conditions
  • Cruciate ligament conditions (6 month waiting period applies but may be waived on application)
  • Essential euthanasia
  • Pet overseas travel insurance (New Zealand and the Norfolk Islands only)

Exclusions

  • Pre-existing conditions that your pet showed clinical signs of before you took out the insurance
  • Dental procedures
  • Behavioural problems
  • Elective procedures
  • Food and diets
  • Grooming
  • Pregnancy
  • Pet accessories

For a full list of all exclusions, please refer to the relevant Policy booklet.

Routine Care Cover (optional extra)

You can choose to add our optional Routine Care Cover to either the RSPCA Ultimate or RSPCA Ultimate Plus Cover, and claim for benefits such as;

  • Heartworm test or blood screen - $15 a year
  • FeLV/FIV test or urinalysis - $15 a year

Plus, a $50 annual benefit for any one of these routine treatments:

  • De-sexing and Micro-chipping
  • Heartworm preventative medication
  • Teeth cleaning
  • Vaccinations
  • Council registration fees
  • Prescription diets
  • Alternative therapies

^ Pre-existing conditions and certain illnesses are excluded. Terms, conditions, exclusions, benefit limits, sub-limits and annual condition limits may apply.

Claim Statistics from July 2018 to June 2019

  • 317,000 RSPCA Pet Insurance Claims were processed

  • Over $42.9 million in benefits were paid

  • 98.8% of clams were processed within 5 days

Common Accident and Illness Claims*

Multiple fractures
Average Claim Amount FY 2019

$2,066.31

Highest Claim Amount

$13,902.30

Cancer
Average Claim Amount FY 2019

$3,503.74

Highest Claim Amount

$34,183.61

Gastroenteritis
Average Claim Amount FY 2019

$1,319.65

Highest Claim Amount

$21,633.25

Tick paralysis
Average Claim Amount FY 2019

$1,156.87

Highest Claim Amount

$5,293.57

Snake bite
Average Claim Amount FY 2019

$2,133.31

Highest Claim Amount

$20,147.09

Pneumonia
Average Claim Amount FY 2019

$1,610.57

Highest Claim Amount

$7,316.41

Arthritis
Average Claim Amount FY 2019

$688

Highest Claim Amount

$12,460.85

Diabetes
Average Claim Amount FY 2019

$1,952.39

Highest Claim Amount

$16,712.25

Ear infection
Average Claim Amount FY 2019

$883.38

Highest Claim Amount

$14,271.26

Cataracts
Average Claim Amount FY 2019

$1,755.15

Highest Claim Amount

$14,916.84

Dermatitis
Average Claim Amount FY 2019

$832.71

Highest Claim Amount

$24,354.18

Urinary tract infection
Average Claim Amount FY 2019

$814.49

Highest Claim Amount

$12,223.63

* PetSure claims data from June 2018 – July 2019. Amounts include GST.

Frequently asked questions

What pet insurance pays the vet direct?

1

The typical process of pet insurance requires you to make all necessary payments directly with your vet and then you can make a claim for reimbursement with your pet insurance provider for a portion of any eligible expenses. With RSPCA Pet Insurance you can make claims online by visiting our pet portal.

Note: Most Vets operate individually, so it’s best that you check the payment process with your vet, during your next visit.

Can pet insurance be transferred to a new owner?

2

Depending on your pet insurance provider, you may be able to transfer a current pet insurance policy to a new owner. That means if you’re adopting an animal or your pet is getting a different owner, you can continue your policy without interruption.

It’s best to speak with your current insurance provider to find out if this is an option on your current plan. Call RSPCA Pet Insurance on 1300 881 492 for more information.

Felix

Meet Felix

Dogs, being curious, can swallow objects that they are not supposed to. After an x-ray, it was determined that a Golden Retriever had ingested a foreign object and it needed to be removed. The effects of digesting a foreign object can vary and if it does not pass they can become irritated and cause infection. Removal can require surgery and can be very expensive. In this case the owners were able to claim $7,299 from their vet bill, being 80% of the total cost. - RSPCA Pet Insurance claim 2013.

- RSPCA Pet Insurance claim 2013.