RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Janet ROBINSON -
RSPCA Pet Insurance
Service Review
Highly Recomend your staff member as she was very informative and could answer any questions I had, went above and beyond to help me understand the pet insurance.
Highly recomend your staff member as she was very informative and could answer any questions i had, went above and beyond to help me understand the pet...
Service Rating
Stella Hayes -
RSPCA Pet Insurance
Service Review
Informative - listened to what individual needs offered advice
Informative - listened to what individual needs offered advice
Service Rating
Val Kelly -
RSPCA Pet Insurance
Service Review
Hayley was very helpful and patient. Her customer service skills are excellent. It was an easy and pleasant experience for me.
Hayley was very helpful and patient. her customer service skills are excellent. it was an easy and pleasant experience for me.
Service Rating
Mahveer Pestonji -
RSPCA Pet Insurance
Service Review
Good!
Good!
Service Rating
Poor service when it came time to cancel the policy.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Very quick to sign me up, poor service when I decided I wanted to cancel.
Service Review
I went online to get a quote, got one, found it to be too expensive so opted out. The next day I got a phone call from a very persuasive lady and I ended up agreeing to it. That was ok......however......after some thinking I just decided there was no way I could afford that every month so tried to cancel. The woman who rang me in response to my email about cancellation spent 5 minutes trying to change my mind, then another 5 minutes wasting my time, then told me after all of that that I could not cancel my policy over the phone and would have to write to them. I got so annoyed that she had wasted already ten minutes of my time that I asked to speak to her supervisor, then all of a sudden I 'could' cancel over the phone but there was a chance that a payment would still be taken out on the 3rd of November because for some reason an EMAIL might take more than a WEEK to arrive at the Admin. section. This was the poorest service I have ever experienced and know for sure that down the track when I might be able to afford pet insurance, there is not a chance in hell I will be taking out a policy with RSPCA. And like I said to the woman who wasted my time on Friday, that if a payment does get taken out of my account, I will be contacting the Ombudsman.
I went online to get a quote, got one, found it to be too expensive so opted out. the next day i got a phone call from a very persuasive lady and i ended up...
Product Rating
Service Rating
Shamiel Kirsten -
RSPCA Pet Insurance
Service Review
Exellent service ??
Exellent service ??
Service Rating
Madonna Langan -
RSPCA Pet Insurance
Service Review
The consultant was friendly and built a rapport with me easily. She had all my details in front of her from my online application. The only part I found frustrating was the ridiculously long and pointless reciting of ABN numbers and codes to the customer. I completely zoned out and it made the call excessively long.
The consultant was friendly and built a rapport with me easily. she had all my details in front of her from my online application. the only part i found...
Service Rating
Elena Powell -
RSPCA Pet Insurance
Service Review
I was happy with the sales person I spoke to but she did not get all details correctly... please advise them to ask customers again if they were not sure of what has been said.
I was happy with the sales person i spoke to but she did not get all details correctly... please advise them to ask customers again if they were not sure of...
Service Rating
Geraldine Westerhof -
RSPCA Pet Insurance
Service Review
The lady (Oz) that I spoke with, while knowledgeable and professional, was also kind and interested in my personal situation. She listened well, and I never felt pressured, a real pleasure to deal with.
The lady (oz) that i spoke with, while knowledgeable and professional, was also kind and interested in my personal situation. she listened well, and i never...
Service Rating
Shannon Battisson -
RSPCA Pet Insurance
Service Review
My attendant was very friendly, helpful and professional.
My attendant was very friendly, helpful and professional.
Service Rating
Veronica Townend -
RSPCA Pet Insurance
Service Review
They were very informative with their explanation of the policy's l was interested in which was great after a bad experience l had with another pet insurer whom l had purchased my policy's from.
They were very informative with their explanation of the policy's l was interested in which was great after a bad experience l had with another pet insurer...
Service Rating
Paula Johnstone -
RSPCA Pet Insurance
Service Review
easy efficient information
Easy efficient information
Service Rating
Shannon Battisson -
RSPCA Pet Insurance
Service Review
Highly Recomend your staff member as she was very informative and could answer any questions I had, went above and beyond to help me understand the pet insurance.
My attendant was very friendly, helpful and professional.
Service Rating
Geraldine Westerhof -
RSPCA Pet Insurance
Service Review
Informative - listened to what individual needs offered advice
The lady (oz) that i spoke with, while knowledgeable and professional, was also kind and interested in my personal situation. she listened well, and i never...
Service Rating
Elena Powell -
RSPCA Pet Insurance
Service Review
Hayley was very helpful and patient. Her customer service skills are excellent. It was an easy and pleasant experience for me.
I was happy with the sales person i spoke to but she did not get all details correctly... please advise them to ask customers again if they were not sure of...
Service Rating
Paula Johnstone -
RSPCA Pet Insurance
Service Review
Good!
Easy efficient information
Service Rating
Poor service when it came time to cancel the policy.
Annabel Hunter -
RSPCA Pet Insurance
Service Review
I went online to get a quote, got one, found it to be too expensive so opted out. The next day I got a phone call from a very persuasive lady and I ended up agreeing to it. That was ok......however......after some thinking I just decided there was no way I could afford that every month so tried to cancel. The woman who rang me in response to my email about cancellation spent 5 minutes trying to change my mind, then another 5 minutes wasting my time, then told me after all of that that I could not cancel my policy over the phone and would have to write to them. I got so annoyed that she had wasted already ten minutes of my time that I asked to speak to her supervisor, then all of a sudden I 'could' cancel over the phone but there was a chance that a payment would still be taken out on the 3rd of November because for some reason an EMAIL might take more than a WEEK to arrive at the Admin. section. This was the poorest service I have ever experienced and know for sure that down the track when I might be able to afford pet insurance, there is not a chance in hell I will be taking out a policy with RSPCA. And like I said to the woman who wasted my time on Friday, that if a payment does get taken out of my account, I will be contacting the Ombudsman.
The woman on the phone (oz?) was brilliant! she answered all of my questions and more, and made things very easy to understand. fantastic service. d
Service Rating
Linda Kelly-Smith -
RSPCA Pet Insurance
Service Review
Exellent service ??
I spoke with hira to arrange my insurance. she was extremely knowledgeable in the product, helped me understand the level of coverage i would get.
Service Rating
Simone Bauer -
RSPCA Pet Insurance
Service Review
The consultant was friendly and built a rapport with me easily. She had all my details in front of her from my online application. The only part I found frustrating was the ridiculously long and pointless reciting of ABN numbers and codes to the customer. I completely zoned out and it made the call excessively long.
Staff were very friendly and happy to help add explain anything i was unsure of.
Service Rating
Marjorie Matheson -
RSPCA Pet Insurance
Service Review
I was happy with the sales person I spoke to but she did not get all details correctly... please advise them to ask customers again if they were not sure of what has been said.
Very helpful & professional advice given
Service Rating
Graham Fitton -
RSPCA Pet Insurance
Service Review
The lady (Oz) that I spoke with, while knowledgeable and professional, was also kind and interested in my personal situation. She listened well, and I never felt pressured, a real pleasure to deal with.
Very clear concise phone manner
Service Rating
TRUDIE WHATUIRA -
RSPCA Pet Insurance
Service Review
My attendant was very friendly, helpful and professional.
He was good with the knowledge but his phone manner was rather mundane like hes been on the phones all day and over it and just wanted to be done for the day.
Service Rating
Jeremy Fletcher -
RSPCA Pet Insurance
Service Review
They were very informative with their explanation of the policy's l was interested in which was great after a bad experience l had with another pet insurer whom l had purchased my policy's from.
The seller was very nice and knowledgable he answered all my questions and checked with his supervisor if he did not know..
Service Rating
Winifred Macdonald -
RSPCA Pet Insurance
Service Review
easy efficient information
The person i spoke with (irene) was helpful, pleasant and efficient. she made the process simple for me.
Service Rating
Poor service when it came time to cancel the policy.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Very quick to sign me up, poor service when I decided I wanted to cancel.
Very quick to sign me up, poor service when I decided I wanted to cancel.