RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Paula Johnstone -
RSPCA Pet Insurance
Service Review
easy efficient information
Easy efficient information
Service Rating
Simone Bauer -
RSPCA Pet Insurance
Service Review
Staff were very friendly and happy to help add explain anything I was unsure of.
Staff were very friendly and happy to help add explain anything i was unsure of.
Service Rating
Marjorie Matheson -
RSPCA Pet Insurance
Service Review
Very helpful & professional advice given
Very helpful & professional advice given
Service Rating
Linda Kelly-Smith -
RSPCA Pet Insurance
Service Review
I spoke with Hira to arrange my insurance. She was extremely knowledgeable in the product, helped me understand the level of coverage I would get.
I spoke with hira to arrange my insurance. she was extremely knowledgeable in the product, helped me understand the level of coverage i would get.
Service Rating
Graham Fitton -
RSPCA Pet Insurance
Service Review
Very clear concise phone manner
Very clear concise phone manner
Service Rating
TRUDIE WHATUIRA -
RSPCA Pet Insurance
Service Review
He was good with the knowledge but his phone manner was rather mundane like hes been on the phones all day and over it and just wanted to be done for the day.
He was good with the knowledge but his phone manner was rather mundane like hes been on the phones all day and over it and just wanted to be done for the day.
Service Rating
Winifred Macdonald -
RSPCA Pet Insurance
Service Review
The person I spoke with (Irene) was helpful, pleasant and efficient. She made the process simple for me.
The person i spoke with (irene) was helpful, pleasant and efficient. she made the process simple for me.
Service Rating
Carol Heels -
RSPCA Pet Insurance
Service Review
gent on phone answered all my questions able to under stand everything.i would tell others
Gent on phone answered all my questions able to under stand everything.i would tell others
Service Rating
Jeremy Fletcher -
RSPCA Pet Insurance
Service Review
The seller was very nice and knowledgable He answered all my questions and checked with his supervisor if he did not know..
The seller was very nice and knowledgable he answered all my questions and checked with his supervisor if he did not know..
Service Rating
Alanna Bond -
RSPCA Pet Insurance
Service Review
The guy was so lovely and friendly, and explained everything to me in full. I couldn�t be happier with the service I received :)
The guy was so lovely and friendly, and explained everything to me in full. i couldn�t be happier with the service i received :)
Service Rating
Grace Richards -
RSPCA Pet Insurance
Service Review
I really liked that I keep talking with the same person so I didn't have to get someone new to explain things to. I also really like that she called me other wise it would have slipped my mind to get pet insurance for my new puppy. The lady I spo to on the phone was very clear to understand and could explain what each aspect ment in a way that I could understand. I liked that she was wanting to help in any way that she could and didn't make the call rush. She answered every question I asked.
I really liked that i keep talking with the same person so i didn't have to get someone new to explain things to. i also really like that she called me other...
Service Rating
Not at all flexible
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not flexible, so have cancelled my insurance
Service Review
I told them I was getting my puppy at 4pm on Thurs 26 October. So he set up the insurance then told me that the cover didn't start till 11.59pm on 26 Oct, so I said oh well in that case I would like to take this insurance from 11.59 on 25 Oct, so I am covered for the first 6 hours of receiving the dog. To my amazement he told me I couldn't do that as we wouldn't have the puppy on 25 October. I pointed out that it would just be a bit extra payment for RSPCA. I said what, in the unlikely event if the puppy was sick when it arrived (or was injured in the plane), he said then we wouldn't be covered!!! He stuck to his guns and said that I couldn't do it. He then put me on to someone else and they said No as well. Not at all flexible. A small thing, and I know it is extremely unlikely something would happen in those 6 hours, but I am not happy about it so I am going to cancel the policy tomorrow.
I told them i was getting my puppy at 4pm on thurs 26 october. so he set up the insurance then told me that the cover didn't start till 11.59pm on 26 oct, so...
Product Rating
Service Rating
TRUDIE WHATUIRA -
RSPCA Pet Insurance
Service Review
easy efficient information
He was good with the knowledge but his phone manner was rather mundane like hes been on the phones all day and over it and just wanted to be done for the day.
Service Rating
Alanna Bond -
RSPCA Pet Insurance
Service Review
Staff were very friendly and happy to help add explain anything I was unsure of.
The guy was so lovely and friendly, and explained everything to me in full. i couldn�t be happier with the service i received :)
Service Rating
Grace Richards -
RSPCA Pet Insurance
Service Review
Very helpful & professional advice given
I really liked that i keep talking with the same person so i didn't have to get someone new to explain things to. i also really like that she called me other...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I spoke with Hira to arrange my insurance. She was extremely knowledgeable in the product, helped me understand the level of coverage I would get.
I told them i was getting my puppy at 4pm on thurs 26 october. so he set up the insurance then told me that the cover didn't start till 11.59pm on 26 oct, so...
Service Rating
John Smith -
RSPCA Pet Insurance
Service Review
Very clear concise phone manner
Great
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
He was good with the knowledge but his phone manner was rather mundane like hes been on the phones all day and over it and just wanted to be done for the day.
The lady i spoke to from the rspca spoke very precise and made the terms and conditions of applying for pets insurance for my 2 dogs very cleary. the wonderful...
Service Rating
Lia Yorkston -
RSPCA Pet Insurance
Service Review
The person I spoke with (Irene) was helpful, pleasant and efficient. She made the process simple for me.
Very good
Service Rating
Kaitlyn Greig -
RSPCA Pet Insurance
Service Review
gent on phone answered all my questions able to under stand everything.i would tell others
They were very quick to call me and very helpful in explaining the cover
Service Rating
Ryan Bruce -
RSPCA Pet Insurance
Service Review
The seller was very nice and knowledgable He answered all my questions and checked with his supervisor if he did not know..
Very easy to deal with
Service Rating
Nick Brown -
RSPCA Pet Insurance
Service Review
The guy was so lovely and friendly, and explained everything to me in full. I couldn�t be happier with the service I received :)
Very happy and good helpful information.
Service Rating
Courtney Alroe -
RSPCA Pet Insurance
Service Review
I really liked that I keep talking with the same person so I didn't have to get someone new to explain things to. I also really like that she called me other wise it would have slipped my mind to get pet insurance for my new puppy. The lady I spo to on the phone was very clear to understand and could explain what each aspect ment in a way that I could understand. I liked that she was wanting to help in any way that she could and didn't make the call rush. She answered every question I asked.
The lady i spoke with was beyond lovely. i manage a call centre and would love to have someone like her working with me. job well done!
Service Rating
Not at all flexible
Trusted Customer -
RSPCA Pet Insurance
Service Review
I told them I was getting my puppy at 4pm on Thurs 26 October. So he set up the insurance then told me that the cover didn't start till 11.59pm on 26 Oct, so I said oh well in that case I would like to take this insurance from 11.59 on 25 Oct, so I am covered for the first 6 hours of receiving the dog. To my amazement he told me I couldn't do that as we wouldn't have the puppy on 25 October. I pointed out that it would just be a bit extra payment for RSPCA. I said what, in the unlikely event if the puppy was sick when it arrived (or was injured in the plane), he said then we wouldn't be covered!!! He stuck to his guns and said that I couldn't do it. He then put me on to someone else and they said No as well. Not at all flexible. A small thing, and I know it is extremely unlikely something would happen in those 6 hours, but I am not happy about it so I am going to cancel the policy tomorrow.
Yes. try to spell the customers name correctly. try to get the banking details correct. i have had to ring twice now to try to fix these problems. i now...
Service Rating
Not at all flexible
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not flexible, so have cancelled my insurance
Not flexible, so have cancelled my insurance