RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Narelle Light -
RSPCA Pet Insurance
Service Review
Excellent serviceVery knowledgeable of what you get for your policy
Excellent servicevery knowledgeable of what you get for your policy
Service Rating
Graeme Dean -
RSPCA Pet Insurance
Service Review
Lynn was awesome answered all my questions couldn�t b more helpful cheers Lynn 5 star rating 4u thank u again� ????????
Lynn was awesome answered all my questions couldn�t b more helpful cheers lynn 5 star rating 4u thank u again� ????????
Service Rating
Victoria Mcrae -
RSPCA Pet Insurance
Service Review
Customer service was good, they called back when I requested them too
Customer service was good, they called back when i requested them too
Service Rating
Sandra Kramer -
RSPCA Pet Insurance
Service Review
Very helpful and explained things well
Very helpful and explained things well
Service Rating
Angry money was dd with no authority
Trusted Customer -
RSPCA Pet Insurance
Product Review
RSPCA quick to take money by mistake but not quick to return it when it was the fault of Rapca
Service Review
Extremely disappointed my money was taken from my Acc after I cancelled the policies due to unforeseen financial issues well before the DD and in the cooling of period. When I rang to have the money returned immediately I was told I never nominated an account to use therefore it would be 5 to 10days for the money to be returned. I obviously gave an account as my money was taken. I had not signed or authorised the Direct debit, however it became my fault that I cannot have my money returned straight away. The customer service lady didn’t have a clue how to handle it and could not even name the bank the company uses. I was basically not apologised too but just repeatedly told unfortunately it will take 5 to 10 working days and there is nothing she can do. I have emails from RSPCA 5 days before the DD confirming my cancellations of the 4 policies but still that didn’t stop the debit. I would like to know whom would be feeding my family for the next week or 10days 😡
Extremely disappointed my money was taken from my acc after i cancelled the policies due to unforeseen financial issues well before the dd and in the cooling...
Product Rating
Service Rating
Very happy with rspca!!
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent representatives from RSPCA. Willing to help with anything. Very happy to have cover for our little doggies and peace of mind for ourselves. Would definitely recommend RSPCA insurance to anyone with a four legged family member.
Excellent representatives from rspca. willing to help with anything. very happy to have cover for our little doggies and peace of mind for ourselves. would...
Service Rating
Jandark Shakroo -
RSPCA Pet Insurance
Service Review
Friendly and helpful
Friendly and helpful
Service Rating
Rebecca Edwards -
RSPCA Pet Insurance
Service Review
Service was amazing! Something to improve on - please invest in a pre recorded terms and conditions message - having to listen to someone read it out is down right confusing, not to mention its even more so confusing for them to have to read so much out! Thats the only unprofessional thing I found! Service was out standing !
Service was amazing! something to improve on - please invest in a pre recorded terms and conditions message - having to listen to someone read it out is down...
Service Rating
Ann Goehler -
RSPCA Pet Insurance
Service Review
I was given so much information, the lady was totally helpful and I would recommend the insurance to anyone
I was given so much information, the lady was totally helpful and i would recommend the insurance to anyone
Service Rating
Sarah Henson -
RSPCA Pet Insurance
Service Review
Easy to talk to over the phone, could elaborate on the details of the policy / differences in levels of cover
Easy to talk to over the phone, could elaborate on the details of the policy / differences in levels of cover
Service Rating
Jenifer Ioannou -
RSPCA Pet Insurance
Service Review
Pleasant phone attendant who was helpful and informative regarding the policy.
Pleasant phone attendant who was helpful and informative regarding the policy.
Service Rating
Ryan Farrow -
RSPCA Pet Insurance
Service Review
Peter was brilliant, wasn't having a good day and I hate insurance but peter made me laugh and enjoy it. Really happy with the decision and feel secure.
Peter was brilliant, wasn't having a good day and i hate insurance but peter made me laugh and enjoy it. really happy with the decision and feel secure.
Service Rating
Jandark Shakroo -
RSPCA Pet Insurance
Service Review
Excellent serviceVery knowledgeable of what you get for your policy
Friendly and helpful
Service Rating
Sarah Henson -
RSPCA Pet Insurance
Service Review
Lynn was awesome answered all my questions couldn�t b more helpful cheers Lynn 5 star rating 4u thank u again� ????????
Easy to talk to over the phone, could elaborate on the details of the policy / differences in levels of cover
Service Rating
Ryan Farrow -
RSPCA Pet Insurance
Service Review
Customer service was good, they called back when I requested them too
Peter was brilliant, wasn't having a good day and i hate insurance but peter made me laugh and enjoy it. really happy with the decision and feel secure.
Service Rating
Rebecca Edwards -
RSPCA Pet Insurance
Service Review
Very helpful and explained things well
Service was amazing! something to improve on - please invest in a pre recorded terms and conditions message - having to listen to someone read it out is down...
Service Rating
Angry money was dd with no authority
Trusted Customer -
RSPCA Pet Insurance
Service Review
Extremely disappointed my money was taken from my Acc after I cancelled the policies due to unforeseen financial issues well before the DD and in the cooling of period. When I rang to have the money returned immediately I was told I never nominated an account to use therefore it would be 5 to 10days for the money to be returned. I obviously gave an account as my money was taken. I had not signed or authorised the Direct debit, however it became my fault that I cannot have my money returned straight away. The customer service lady didn’t have a clue how to handle it and could not even name the bank the company uses. I was basically not apologised too but just repeatedly told unfortunately it will take 5 to 10 working days and there is nothing she can do. I have emails from RSPCA 5 days before the DD confirming my cancellations of the 4 policies but still that didn’t stop the debit. I would like to know whom would be feeding my family for the next week or 10days 😡
We just got a new puppy, and wanted to get pet insurance. initially, we had agreed to a policy with rspca pet insurance, but after 1 day (and well within the...
Service Rating
Very happy with rspca!!
Janani Sridhar -
RSPCA Pet Insurance
Service Review
Excellent representatives from RSPCA. Willing to help with anything. Very happy to have cover for our little doggies and peace of mind for ourselves. Would definitely recommend RSPCA insurance to anyone with a four legged family member.
Decent
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Friendly and helpful
Great over phone customer service, explanations etc, like the fact that 10% of profits go to rspca.
Service Rating
Malcolm Campbell -
RSPCA Pet Insurance
Service Review
Service was amazing! Something to improve on - please invest in a pre recorded terms and conditions message - having to listen to someone read it out is down right confusing, not to mention its even more so confusing for them to have to read so much out! Thats the only unprofessional thing I found! Service was out standing !
Good service. easy to understand and good explanation. you didn't feel like just another number.
Service Rating
Susan Nitz -
RSPCA Pet Insurance
Service Review
I was given so much information, the lady was totally helpful and I would recommend the insurance to anyone
Listened... would recommend them...
Service Rating
Mari Holt -
RSPCA Pet Insurance
Service Review
Easy to talk to over the phone, could elaborate on the details of the policy / differences in levels of cover
Efficient and knowledgeable. pleasant manner
Service Rating
Heidi D'elton -
RSPCA Pet Insurance
Service Review
Pleasant phone attendant who was helpful and informative regarding the policy.
I thought the fellow i spoke with was very informative and patient with me. he called back when he said he would and provided very clear guidance on the...
Service Rating
Tegan Mcgirr -
RSPCA Pet Insurance
Service Review
Peter was brilliant, wasn't having a good day and I hate insurance but peter made me laugh and enjoy it. Really happy with the decision and feel secure.
Very friendly staff and very informative and well knowledged.
Service Rating
Angry money was dd with no authority
Trusted Customer -
RSPCA Pet Insurance
Product Review
RSPCA quick to take money by mistake but not quick to return it when it was the fault of Rapca
RSPCA quick to take money by mistake but not quick to return it when it was the fault of Rapca