RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
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Only 2-3 weeks in, and very disappointing response and service thus far.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Read above. .............
Service Review
We just got a new puppy, and wanted to get pet insurance. initially, we had agreed to a policy with RSPCA pet insurance, but after 1 day (and well within the settlement period), we decided to go elsewhere due to varying factors. I called RSPCA to cancel the following day. I was transferred to the cancellation department, which had me on the phone for over 1.5 hours convincing me to stay. Of note, I was asked at one point why I wanted to leave, and I said other policies offered up to $12,000 coverage p.a., whereas RSPCA only offered $11,000 p.a. Her reply was slightly condescending when she said "well you've never had a dog! and i can tell you that $11,000 is more than enough - well more than enough" I can understand that this statement is probably overall true, especially for a newborn puppy. And after 1.5 hours on the phone, I finally agreed to stay with RSPCA. 2 weeks later, I realised I was refunded money from RSPCA, and I was baffled. So I called them back to see if I was actually covered - only to find that RSPCA had already cancelled my policy. I did not receive an email of confirmation of cancellation. If I had not looked at my bank statement, I could've gone on for months or longer, not knowing that my dog was not covered. I'm now 40 minutes on the phone, being on hold because I want to speak to someone who can explain this situation. ... after 1.5 hours of convincing me how this large insurance company was professional and timely with their responses... I've only seen the opposite thus far.
We just got a new puppy, and wanted to get pet insurance. initially, we had agreed to a policy with rspca pet insurance, but after 1 day (and well within the...
Product Rating
Service Rating
Janani Sridhar -
RSPCA Pet Insurance
Service Review
Decent
Decent
Service Rating
Pleasant friendly overphone manner. speaks clearly, is employed within aust
Trusted Customer -
RSPCA Pet Insurance
Product Review
After explainatingnthe various policies, the cost is justifiable by not buying 1 coffee a day and instead spend it on my dogs health protection.
Service Review
Great over phone customer service, explanations etc, like the fact that 10% of profits go to rspca.
Great over phone customer service, explanations etc, like the fact that 10% of profits go to rspca.
Product Rating
Service Rating
Susan Nitz -
RSPCA Pet Insurance
Service Review
Listened... Would recommend them...
Listened... would recommend them...
Service Rating
Malcolm Campbell -
RSPCA Pet Insurance
Service Review
Good service. Easy to understand and good explanation. You didn't feel like just another number.
Good service. easy to understand and good explanation. you didn't feel like just another number.
Service Rating
Heidi D'elton -
RSPCA Pet Insurance
Service Review
I thought the fellow I spoke with was very informative and patient with me. He called back when he said he would and provided very clear guidance on the product that I was interested in.
I thought the fellow i spoke with was very informative and patient with me. he called back when he said he would and provided very clear guidance on the...
Service Rating
Tegan Mcgirr -
RSPCA Pet Insurance
Service Review
Very friendly staff and very informative and well knowledged.
Very friendly staff and very informative and well knowledged.
Service Rating
Karen Gaunt -
RSPCA Pet Insurance
Service Review
Very helpful and friendly service
Very helpful and friendly service
Service Rating
Mari Holt -
RSPCA Pet Insurance
Service Review
Efficient and knowledgeable. Pleasant manner
Efficient and knowledgeable. pleasant manner
Service Rating
Doris Albert -
RSPCA Pet Insurance
Service Review
Service is excellent He explains everything and was very cleared
Service is excellent he explains everything and was very cleared
Service Rating
Neil Purton -
RSPCA Pet Insurance
Service Review
Great service and I will recommend people to them
Great service and i will recommend people to them
Service Rating
Annamaria Grimes -
RSPCA Pet Insurance
Service Review
Fast efficient quote and sale. Great product....no excess.
Fast efficient quote and sale. great product....no excess.
Service Rating
Only 2-3 weeks in, and very disappointing response and service thus far.
Karen Gaunt -
RSPCA Pet Insurance
Service Review
We just got a new puppy, and wanted to get pet insurance. initially, we had agreed to a policy with RSPCA pet insurance, but after 1 day (and well within the settlement period), we decided to go elsewhere due to varying factors. I called RSPCA to cancel the following day. I was transferred to the cancellation department, which had me on the phone for over 1.5 hours convincing me to stay. Of note, I was asked at one point why I wanted to leave, and I said other policies offered up to $12,000 coverage p.a., whereas RSPCA only offered $11,000 p.a. Her reply was slightly condescending when she said "well you've never had a dog! and i can tell you that $11,000 is more than enough - well more than enough" I can understand that this statement is probably overall true, especially for a newborn puppy. And after 1.5 hours on the phone, I finally agreed to stay with RSPCA. 2 weeks later, I realised I was refunded money from RSPCA, and I was baffled. So I called them back to see if I was actually covered - only to find that RSPCA had already cancelled my policy. I did not receive an email of confirmation of cancellation. If I had not looked at my bank statement, I could've gone on for months or longer, not knowing that my dog was not covered. I'm now 40 minutes on the phone, being on hold because I want to speak to someone who can explain this situation. ... after 1.5 hours of convincing me how this large insurance company was professional and timely with their responses... I've only seen the opposite thus far.
Very helpful and friendly service
Service Rating
Joan Murray -
RSPCA Pet Insurance
Service Review
Decent
They explained things clearly and then gave me space and time to consider and make my decision without pressure
Service Rating
Pleasant friendly overphone manner. speaks clearly, is employed within aust
Annamaria Grimes -
RSPCA Pet Insurance
Service Review
Great over phone customer service, explanations etc, like the fact that 10% of profits go to rspca.
Fast efficient quote and sale. great product....no excess.
Service Rating
Neil Purton -
RSPCA Pet Insurance
Service Review
Listened... Would recommend them...
Great service and i will recommend people to them
Service Rating
Doris Albert -
RSPCA Pet Insurance
Service Review
Good service. Easy to understand and good explanation. You didn't feel like just another number.
Service is excellent he explains everything and was very cleared
Service Rating
Mark Klebansky -
RSPCA Pet Insurance
Service Review
I thought the fellow I spoke with was very informative and patient with me. He called back when he said he would and provided very clear guidance on the product that I was interested in.
Good productprevious loss of pet was handled professionally and compassionatelygreat telephone manner from all reps spoken to in the last 2 yearshave been...
Service Rating
Alice Mcsweeny -
RSPCA Pet Insurance
Service Review
Very friendly staff and very informative and well knowledged.
Fast at calling me, good explanation and friendly
Service Rating
Daryl Lee -
RSPCA Pet Insurance
Service Review
Very helpful and friendly service
Everything good until confirmation email arrived, dogs name is wrong and when i tried the link to register online and change it i spent 5 minutes or so...
Service Rating
Annie Jin -
RSPCA Pet Insurance
Service Review
Efficient and knowledgeable. Pleasant manner
Very friendly service and she talked me through the differences between the premiums.
Service Rating
Courtney Lyons -
RSPCA Pet Insurance
Service Review
Service is excellent He explains everything and was very cleared
The 2 different gentleman i spoke with whilst beginning my policy & the call back i made regarding a question i had were both wonderful. both were real people...
Service Rating
Kiri Seamer -
RSPCA Pet Insurance
Service Review
Great service and I will recommend people to them
Very efficient. they called straight away after sending request and the guy i dealt with was great. i just feel the process was too long and would have been...
Service Rating
Lily Bergeret -
RSPCA Pet Insurance
Service Review
Fast efficient quote and sale. Great product....no excess.
She was very helpful and answered our questions well.
Service Rating
Only 2-3 weeks in, and very disappointing response and service thus far.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Read above. .............
Read above. .............
Product Rating
Pleasant friendly overphone manner. speaks clearly, is employed within aust
Trusted Customer -
RSPCA Pet Insurance
Product Review
After explainatingnthe various policies, the cost is justifiable by not buying 1 coffee a day and instead spend it on my dogs health protection.
After explainatingnthe various policies, the cost is justifiable by not buying 1 coffee a day and instead spend it on my dogs health protection.