RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Ljiljana PETRESKA -
RSPCA Pet Insurance
Service Review
YES , WILL RECOMEND THEM
Yes , will recomend them
Service Rating
Christine Dale -
RSPCA Pet Insurance
Service Review
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. Very satisfied.
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. very satisfied.
Service Rating
Linda Hall -
RSPCA Pet Insurance
Service Review
Prompt, polite and informative.
Prompt, polite and informative.
Service Rating
Kimberley Alver -
RSPCA Pet Insurance
Service Review
I was happy with the information but took too long to speak with the consultant. She was lovely though very efficient
I was happy with the information but took too long to speak with the consultant. she was lovely though very efficient
Service Rating
Jolene Tune -
RSPCA Pet Insurance
Service Review
Very friendly and informative customer service
Very friendly and informative customer service
Service Rating
Hayley Koh -
RSPCA Pet Insurance
Service Review
Everything was explained very clearly. The person (sorry I forgot name) was extremely good.
Everything was explained very clearly. the person (sorry i forgot name) was extremely good.
Service Rating
Pandora Saintclair Hope -
RSPCA Pet Insurance
Service Review
The insurance brochure is not really clear. You offer 3 levels, but do not list each level individually and their benefits/ disadvantages. Upon a phone call for clarification, I was informed I could claim for Simon's unexpected tick attack. Upon making the claim, I was refused as the 30 day wait covers all levels. As I have little time for large corporations, I took offence to this change and have cancelled my insurance.
The insurance brochure is not really clear. you offer 3 levels, but do not list each level individually and their benefits/ disadvantages. upon a phone call...
Service Rating
Alicia Hetherton -
RSPCA Pet Insurance
Service Review
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). I couldn't get a quote without signing up but could cancel the policy before the first lot of money came out in 2 days time. I should never have agreed but went with it as I wanted to support an animal charity. Called the next day to cancel it as I found a better insurer, what do you know but "the cancellations team" were "busy" but would try to get back to me in 2 business days (coincidentally after the transfer would have happened). I refused to get off the phone until I spoke to someone in cancellations - the team member I was with tried to fob me off twice with long holds and "not getting through". Eventually he put me through after I said if he hung up my next call would be to the ombudsman, and whaddya know? Cancellations team happened to answer within 3 minutes. I got the usual dance around where they then offered me the other levels of cover rather than try and let me cancel and also a bunch of **** about how risky it would be to be without cover. Had to shut it down politely.TL,DR; make you sign up on the spot and give you the run around if you try to get out of it
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). i couldn't get a quote without signing up but could cancel the...
Service Rating
Rebecca Burro -
RSPCA Pet Insurance
Service Review
Helpful and the process was very straight forward.
Helpful and the process was very straight forward.
Service Rating
Cherie Van Gastel -
RSPCA Pet Insurance
Service Review
Informative and helpful.Friendly. No pressure applied.
Informative and helpful.friendly. no pressure applied.
Service Rating
Rebecca Huber -
RSPCA Pet Insurance
Service Review
You are very lovely and knowledgeable.Hopefully Hunter will be secured in your hands. He is a Gumtree baby and we have a most wonderful fellow xxxHe made kj each me a happy person.
You are very lovely and knowledgeable.hopefully hunter will be secured in your hands. he is a gumtree baby and we have a most wonderful fellow xxxhe made kj...
Service Rating
Very friendly and helpful. congratulations nick.
Trusted Customer -
RSPCA Pet Insurance
Service Review
I thought Nick was very professional the way he presented the policy for Amber. I would recommend the RSPCA to my friends and purchase from them again.
I thought nick was very professional the way he presented the policy for amber. i would recommend the rspca to my friends and purchase from them again.
Service Rating
Rebecca Burro -
RSPCA Pet Insurance
Service Review
YES , WILL RECOMEND THEM
Helpful and the process was very straight forward.
Service Rating
Cherie Van Gastel -
RSPCA Pet Insurance
Service Review
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. Very satisfied.
Informative and helpful.friendly. no pressure applied.
Service Rating
Rebecca Huber -
RSPCA Pet Insurance
Service Review
Prompt, polite and informative.
You are very lovely and knowledgeable.hopefully hunter will be secured in your hands. he is a gumtree baby and we have a most wonderful fellow xxxhe made kj...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I was happy with the information but took too long to speak with the consultant. She was lovely though very efficient
I thought nick was very professional the way he presented the policy for amber. i would recommend the rspca to my friends and purchase from them again.
Service Rating
Catherine Price -
RSPCA Pet Insurance
Service Review
Very friendly and informative customer service
Rachael was very courteous and helpful
Service Rating
Sally-Anne Plewis -
RSPCA Pet Insurance
Service Review
Everything was explained very clearly. The person (sorry I forgot name) was extremely good.
Helpful staff
Service Rating
Dawn Reading -
RSPCA Pet Insurance
Service Review
The insurance brochure is not really clear. You offer 3 levels, but do not list each level individually and their benefits/ disadvantages. Upon a phone call for clarification, I was informed I could claim for Simon's unexpected tick attack. Upon making the claim, I was refused as the 30 day wait covers all levels. As I have little time for large corporations, I took offence to this change and have cancelled my insurance.
Offering more than one level of cover allows for more affordable insurance
Service Rating
Tracy Ehrenreich -
RSPCA Pet Insurance
Service Review
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). I couldn't get a quote without signing up but could cancel the policy before the first lot of money came out in 2 days time. I should never have agreed but went with it as I wanted to support an animal charity. Called the next day to cancel it as I found a better insurer, what do you know but "the cancellations team" were "busy" but would try to get back to me in 2 business days (coincidentally after the transfer would have happened). I refused to get off the phone until I spoke to someone in cancellations - the team member I was with tried to fob me off twice with long holds and "not getting through". Eventually he put me through after I said if he hung up my next call would be to the ombudsman, and whaddya know? Cancellations team happened to answer within 3 minutes. I got the usual dance around where they then offered me the other levels of cover rather than try and let me cancel and also a bunch of **** about how risky it would be to be without cover. Had to shut it down politely.TL,DR; make you sign up on the spot and give you the run around if you try to get out of it
Where very helpful and explained everything, so that i knew what i was getting.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Helpful and the process was very straight forward.
Sales staff very helpful but not pushy. compared many products and although most are from the same underwriters rspca offered a good combination
Service Rating
Heather Soutar -
RSPCA Pet Insurance
Service Review
Informative and helpful.Friendly. No pressure applied.
Very helpful with the pet insurance
Service Rating
Julie Backhouse -
RSPCA Pet Insurance
Service Review
You are very lovely and knowledgeable.Hopefully Hunter will be secured in your hands. He is a Gumtree baby and we have a most wonderful fellow xxxHe made kj each me a happy person.
Spoke clearly. gave all the information. answered my questions. had a friendly tone and manner.
Service Rating
Very friendly and helpful. congratulations nick.
Lauren Gow -
RSPCA Pet Insurance
Service Review
I thought Nick was very professional the way he presented the policy for Amber. I would recommend the RSPCA to my friends and purchase from them again.
Very helpful