RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,091 4,084 2,801 customer reviews.
Rated /5 from 409140842801 Reviews
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Jade Stevensen -
RSPCA Pet Insurance
Product Review
Service Review
Excellent customer service staff
Excellent customer service staff
Product Rating
Service Rating
Professional
Ljiljana PETRESKA -
RSPCA Pet Insurance
Service Review
YES , WILL RECOMEND THEM
Yes , will recomend them
Service Rating
Very good
Michelle Dever -
RSPCA Pet Insurance
Product Review
Pet Insurance for my dog .
Service Review
The girl who looked after me was patient and knowledgeable
The girl who looked after me was patient and knowledgeable
Product Rating
Service Rating
Rob Robinson -
RSPCA Pet Insurance
Product Review
Explained everything to me very well
Service Review
Customer service was excellent, very helpful,
Customer service was excellent, very helpful,
Product Rating
Service Rating
Christine Dale -
RSPCA Pet Insurance
Product Review
Good value and peace of mind
Service Review
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. Very satisfied.
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. very satisfied.
Product Rating
Service Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Service Review
Prompt, polite and informative.
Prompt, polite and informative.
Service Rating
Had to wait a long time for a consultant
Kimberley Alver -
RSPCA Pet Insurance
Service Review
I was happy with the information but took too long to speak with the consultant. She was lovely though very efficient
I was happy with the information but took too long to speak with the consultant. she was lovely though very efficient
Service Rating
Jolene Tune -
RSPCA Pet Insurance
Service Review
Very friendly and informative customer service
Very friendly and informative customer service
Service Rating
Hayley Koh -
RSPCA Pet Insurance
Product Review
Service Review
Everything was explained very clearly. The person (sorry I forgot name) was extremely good.
Everything was explained very clearly. the person (sorry i forgot name) was extremely good.
Product Rating
Service Rating
Dodgy as hell, avoid, avoid!
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not competitive compared to toehr brands
Service Review
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). I couldn't get a quote without signing up but could cancel the policy before the first lot of money came out in 2 days time. I should never have agreed but went with it as I wanted to support an animal charity. Called the next day to cancel it as I found a better insurer, what do you know but "the cancellations team" were "busy" but would try to get back to me in 2 business days (coincidentally after the transfer would have happened). I refused to get off the phone until I spoke to someone in cancellations - the team member I was with tried to fob me off twice with long holds and "not getting through". Eventually he put me through after I said if he hung up my next call would be to the ombudsman, and whaddya know? Cancellations team happened to answer within 3 minutes. I got the usual dance around where they then offered me the other levels of cover rather than try and let me cancel and also a bunch of **** about how risky it would be to be without cover. Had to shut it down politely. TL,DR; make you sign up on the spot and give you the run around if you try to get out of it
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). i couldn't get a quote without signing up but could cancel the...
Product Rating
Service Rating
Ambiguity. illogical wait time.
Pandora Saintclair Hope -
RSPCA Pet Insurance
Product Review
As above. My reasons for my cancellation have been given. P.S. Don't insult clients more by attempting to take premiums on cancelled policies. I cancelled Ali because the issue of ownership for her is going to go on for an indefinite time. However, even after cancellation, policy payments were attmepted. Pay claims if you want to keep clients.
Service Review
The insurance brochure is not really clear. You offer 3 levels, but do not list each level individually and their benefits/ disadvantages. Upon a phone call for clarification, I was informed I could claim for Simon's unexpected tick attack. Upon making the claim, I was refused as the 30 day wait covers all levels. As I have little time for large corporations, I took offence to this change and have cancelled my insurance.
The insurance brochure is not really clear. you offer 3 levels, but do not list each level individually and their benefits/ disadvantages. upon a phone call...
Product Rating
Service Rating
Rebecca Burro -
RSPCA Pet Insurance
Product Review
Unsure yet of how good the insurance coverage is, as I have only just signed up but the price was affordable.
Service Review
Helpful and the process was very straight forward.
Helpful and the process was very straight forward.
Product Rating
Service Rating
Hayley Koh -
RSPCA Pet Insurance
Service Review
Excellent customer service staff
Everything was explained very clearly. the person (sorry i forgot name) was extremely good.
Service Rating
Professional
Trusted Customer -
RSPCA Pet Insurance
Service Review
YES , WILL RECOMEND THEM
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). i couldn't get a quote without signing up but could cancel the...
Service Rating
Very good
Pandora Saintclair Hope -
RSPCA Pet Insurance
Service Review
The girl who looked after me was patient and knowledgeable
The insurance brochure is not really clear. you offer 3 levels, but do not list each level individually and their benefits/ disadvantages. upon a phone call...
Service Rating
Rebecca Burro -
RSPCA Pet Insurance
Service Review
Customer service was excellent, very helpful,
Helpful and the process was very straight forward.
Service Rating
Cherie Van Gastel -
RSPCA Pet Insurance
Service Review
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. Very satisfied.
Informative and helpful. friendly. no pressure applied.
Service Rating
Excellent
Trusted Customer -
RSPCA Pet Insurance
Service Review
Prompt, polite and informative.
You are very lovely and knowledgeable. hopefully hunter will be secured in your hands. he is a gumtree baby and we have a most wonderful fellow *** he made kj...
Service Rating
Had to wait a long time for a consultant
Elizabeth O'hara -
RSPCA Pet Insurance
Service Review
I was happy with the information but took too long to speak with the consultant. She was lovely though very efficient
I thought nick was very professional the way he presented the policy for amber. i would recommend the rspca to my friends and purchase from them again.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very friendly and informative customer service
Rachael was very courteous and helpful
Service Rating
Sally-Anne Plewis -
RSPCA Pet Insurance
Service Review
Everything was explained very clearly. The person (sorry I forgot name) was extremely good.
Helpful staff
Service Rating
Dodgy as hell, avoid, avoid!
Dawn Reading -
RSPCA Pet Insurance
Service Review
Sales guy was lovely and chatty but only told me about one level of cover (the expensive one). I couldn't get a quote without signing up but could cancel the policy before the first lot of money came out in 2 days time. I should never have agreed but went with it as I wanted to support an animal charity. Called the next day to cancel it as I found a better insurer, what do you know but "the cancellations team" were "busy" but would try to get back to me in 2 business days (coincidentally after the transfer would have happened). I refused to get off the phone until I spoke to someone in cancellations - the team member I was with tried to fob me off twice with long holds and "not getting through". Eventually he put me through after I said if he hung up my next call would be to the ombudsman, and whaddya know? Cancellations team happened to answer within 3 minutes. I got the usual dance around where they then offered me the other levels of cover rather than try and let me cancel and also a bunch of **** about how risky it would be to be without cover. Had to shut it down politely. TL,DR; make you sign up on the spot and give you the run around if you try to get out of it
Offering more than one level of cover allows for more affordable insurance
Service Rating
Ambiguity. illogical wait time.
Tracy Ehrenreich -
RSPCA Pet Insurance
Service Review
The insurance brochure is not really clear. You offer 3 levels, but do not list each level individually and their benefits/ disadvantages. Upon a phone call for clarification, I was informed I could claim for Simon's unexpected tick attack. Upon making the claim, I was refused as the 30 day wait covers all levels. As I have little time for large corporations, I took offence to this change and have cancelled my insurance.
Where very helpful and explained everything, so that i knew what i was getting.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Helpful and the process was very straight forward.
Na
Service Rating
Jade Stevensen -
RSPCA Pet Insurance
Product Review
Product Rating
Very good
Michelle Dever -
RSPCA Pet Insurance
Product Review
Pet Insurance for my dog .
Pet Insurance for my dog .
Product Rating
Rob Robinson -
RSPCA Pet Insurance
Product Review
Explained everything to me very well
Explained everything to me very well
Product Rating
Christine Dale -
RSPCA Pet Insurance
Product Review
Good value and peace of mind
Good value and peace of mind
Product Rating
Hayley Koh -
RSPCA Pet Insurance
Product Review
Product Rating
Dodgy as hell, avoid, avoid!
Trusted Customer -
RSPCA Pet Insurance
Product Review
Not competitive compared to toehr brands
Not competitive compared to toehr brands
Product Rating
Ambiguity. illogical wait time.
Pandora Saintclair Hope -
RSPCA Pet Insurance
Product Review
As above. My reasons for my cancellation have been given. P.S. Don't insult clients more by attempting to take premiums on cancelled policies. I cancelled Ali because the issue of ownership for her is going to go on for an indefinite time. However, even after cancellation, policy payments were attmepted. Pay claims if you want to keep clients.
As above. My reasons for my cancellation have been given. P.S. Don't insult clients more by attempting to take premiums on cancelled policies. I cancelled Ali because the issue of ownership for her is going to go on for an indefinite time. However, even after cancellation, policy payments were attmepted. Pay claims if you want to keep clients.
Product Rating
Rebecca Burro -
RSPCA Pet Insurance
Product Review
Unsure yet of how good the insurance coverage is, as I have only just signed up but the price was affordable.
Unsure yet of how good the insurance coverage is, as I have only just signed up but the price was affordable.