RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,091 4,084 2,801 customer reviews.
Rated /5 from 409140842801 Reviews
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Very good.
Jean Clark -
RSPCA Pet Insurance
Product Review
Peace of mind for our lovely cat.
Service Review
The Young Lady was very helpful, explaining everything to me in a cheerful way which is very refreshing,
The young lady was very helpful, explaining everything to me in a cheerful way which is very refreshing,
Product Rating
Service Rating
Poor service
Kirstie -
RSPCA Pet Insurance
Product Review
Poor quality for the price
Service Review
They don't follow through on paper work or return calls when they say. They continue to charge after the policy was cancelled
They don't follow through on paper work or return calls when they say. they continue to charge after the policy was cancelled
Product Rating
Service Rating
New customer review after log in issue
Marie Barbe -
RSPCA Pet Insurance
Service Review
I called to get a policy and got what I planned to get (not the cheapest) because I wish to help the RSPCA . Two points though: - It is surprising that no discount is offered on the purchase of an annual policy, as other insurance companies practice.. it would be convenient for everybody, plus bring more revenue for the RSPCA - As I received my new policy, I filled the online form for the login process, however once I wanted to log in after, my password wasn't accepted. So I called to get some help... lengthy cues in the 'all other questions' department, so I called the 'sign up to a new policy', and as expected my call was taken immediately... only to be forwarded back to the wait on the list department... I mentioned that I could neither wait nor be called back as I have a puppy and young parrot who just don't understand that they have to wait and get along in the meantime. I was told to call another time... yes in principle, but it seems it would be helpful to have more versatile staff to answer calls.
I called to get a policy and got what i planned to get (not the cheapest) because i wish to help the rspca . two points though: - it is surprising that no...
Service Rating
Great customer service
Allyson Reid -
RSPCA Pet Insurance
Service Review
Professional, well informed and great communicators of a worthwhile, competitive product
Professional, well informed and great communicators of a worthwhile, competitive product
Service Rating
I am so happy to have insurance for my luna
Emily Burrows -
RSPCA Pet Insurance
Product Review
Service Review
The lady I spoke to was so friendly and explained everything really well.
The lady i spoke to was so friendly and explained everything really well.
Product Rating
Service Rating
Monique Griefahn -
RSPCA Pet Insurance
Product Review
Great help and service with answering all my questions
Service Review
Great service
Great service
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Service Review
Long wait on 'phone, Pet's name spelt incorrectly...
Long wait on 'phone, pet's name spelt incorrectly...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I received a phone call once querying online & this is far more personable. I got all the information needed & signed up immediately. Great choice for our beloved fur baby!!
I received a phone call once querying online & this is far more personable. i got all the information needed & signed up immediately. great choice for our...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good price and hopefully good value (I won’t know til I need to use it). Found it frustrating he was going to charge me on 30 Oct for a month of coverage (2 days for $66!) until I insisted he change the date. I feel for those who don’t double check and get shafted. My only motivation was for some of the amount to go to the RSPCA
Service Review
The staff member was ok. Courteous enough but didn’t really listen carefully to my questions. Felt very scripted.
The staff member was ok. courteous enough but didn’t really listen carefully to my questions. felt very scripted.
Product Rating
Service Rating
10/10
Trusted Customer -
RSPCA Pet Insurance
Service Review
They were very friendly on the phone, answered all my questions and didn't make me hate buying insurance!
They were very friendly on the phone, answered all my questions and didn't make me hate buying insurance!
Service Rating
Excellent customer service
Brian Ziolkowski -
RSPCA Pet Insurance
Product Review
Service Review
Very knowledgeable and friendly- encouraging bc she had pets too and had insurance- had real life examples that put me over the line to finally get insurance- look forward to our relationship as she described your service as one that knows what pets need and are going through!
Very knowledgeable and friendly- encouraging bc she had pets too and had insurance- had real life examples that put me over the line to finally get insurance-...
Product Rating
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Irene was very friendly and informative. Explained everything clearly and allowed time to discuss with my husband.
Irene was very friendly and informative. explained everything clearly and allowed time to discuss with my husband.
Service Rating
Very good.
Trusted Customer -
RSPCA Pet Insurance
Service Review
The Young Lady was very helpful, explaining everything to me in a cheerful way which is very refreshing,
The staff member was ok. courteous enough but didn’t really listen carefully to my questions. felt very scripted.
Service Rating
Poor service
Trusted Customer -
RSPCA Pet Insurance
Service Review
They don't follow through on paper work or return calls when they say. They continue to charge after the policy was cancelled
They were very friendly on the phone, answered all my questions and didn't make me hate buying insurance!
Service Rating
New customer review after log in issue
Brian Ziolkowski -
RSPCA Pet Insurance
Service Review
I called to get a policy and got what I planned to get (not the cheapest) because I wish to help the RSPCA . Two points though: - It is surprising that no discount is offered on the purchase of an annual policy, as other insurance companies practice.. it would be convenient for everybody, plus bring more revenue for the RSPCA - As I received my new policy, I filled the online form for the login process, however once I wanted to log in after, my password wasn't accepted. So I called to get some help... lengthy cues in the 'all other questions' department, so I called the 'sign up to a new policy', and as expected my call was taken immediately... only to be forwarded back to the wait on the list department... I mentioned that I could neither wait nor be called back as I have a puppy and young parrot who just don't understand that they have to wait and get along in the meantime. I was told to call another time... yes in principle, but it seems it would be helpful to have more versatile staff to answer calls.
Very knowledgeable and friendly- encouraging bc she had pets too and had insurance- had real life examples that put me over the line to finally get insurance-...
Service Rating
Great customer service
Trusted Customer -
RSPCA Pet Insurance
Service Review
Professional, well informed and great communicators of a worthwhile, competitive product
Irene was very friendly and informative. explained everything clearly and allowed time to discuss with my husband.
Service Rating
I am so happy to have insurance for my luna
Jade Stevensen -
RSPCA Pet Insurance
Service Review
The lady I spoke to was so friendly and explained everything really well.
Excellent customer service staff
Service Rating
Ljiljana PETRESKA -
RSPCA Pet Insurance
Service Review
Great service
Yes , will recomend them
Service Rating
Michelle Dever -
RSPCA Pet Insurance
Service Review
Long wait on 'phone, Pet's name spelt incorrectly...
The girl who looked after me was patient and knowledgeable
Service Rating
Rob Robinson -
RSPCA Pet Insurance
Service Review
I received a phone call once querying online & this is far more personable. I got all the information needed & signed up immediately. Great choice for our beloved fur baby!!
Customer service was excellent, very helpful,
Service Rating
Christine Dale -
RSPCA Pet Insurance
Service Review
The staff member was ok. Courteous enough but didn’t really listen carefully to my questions. Felt very scripted.
Customer service person was friendly and e plained thongs simply and comprehensive over the phone. very satisfied.
Service Rating
10/10
Trusted Customer -
RSPCA Pet Insurance
Service Review
They were very friendly on the phone, answered all my questions and didn't make me hate buying insurance!
Prompt, polite and informative.
Service Rating
Excellent customer service
Kimberley Alver -
RSPCA Pet Insurance
Service Review
Very knowledgeable and friendly- encouraging bc she had pets too and had insurance- had real life examples that put me over the line to finally get insurance- look forward to our relationship as she described your service as one that knows what pets need and are going through!
I was happy with the information but took too long to speak with the consultant. she was lovely though very efficient
Service Rating
Jolene Tune -
RSPCA Pet Insurance
Service Review
Irene was very friendly and informative. Explained everything clearly and allowed time to discuss with my husband.
Very friendly and informative customer service
Service Rating
Very good.
Jean Clark -
RSPCA Pet Insurance
Product Review
Peace of mind for our lovely cat.
Peace of mind for our lovely cat.
Product Rating
Poor service
Kirstie -
RSPCA Pet Insurance
Product Review
Poor quality for the price
Poor quality for the price
Product Rating
I am so happy to have insurance for my luna
Emily Burrows -
RSPCA Pet Insurance
Product Review
Product Rating
Monique Griefahn -
RSPCA Pet Insurance
Product Review
Great help and service with answering all my questions
Great help and service with answering all my questions
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Product Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good price and hopefully good value (I won’t know til I need to use it). Found it frustrating he was going to charge me on 30 Oct for a month of coverage (2 days for $66!) until I insisted he change the date. I feel for those who don’t double check and get shafted. My only motivation was for some of the amount to go to the RSPCA
Good price and hopefully good value (I won’t know til I need to use it). Found it frustrating he was going to charge me on 30 Oct for a month of coverage (2 days for $66!) until I insisted he change the date. I feel for those who don’t double check and get shafted. My only motivation was for some of the amount to go to the RSPCA
Product Rating
Excellent customer service
Brian Ziolkowski -