RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Robin Horsfall -
RSPCA Pet Insurance
Service Review
Plain English easy to understand
Plain english easy to understand
Service Rating
Kylie Nurcin -
RSPCA Pet Insurance
Service Review
You rang to join me up but i was at wk. Asked to be rang next day no call. You rang day after i as at wk. I ended up chaseing you.
You rang to join me up but i was at wk. asked to be rang next day no call. you rang day after i as at wk. i ended up chaseing you.
Service Rating
Jason Gradkowski -
RSPCA Pet Insurance
Service Review
Signed up and decided to cancel on the same day after finding a much better offer shortly afterwards. The guy spent 40 minutes on the phone trying to talk me out of it and putting me on hold for long periods of time, then started begging me to let him get someone to call me back with a better offer. I said no just please cancel it. He then told me it was all cancelled. 30 min later I get a call from someone else saying my details had been sent through as a lead and I had requested a quote. Had to explain for a second time why I was cancelling. Called up a third time just to make sure it had actually been cancelled as I started getting confirmation emails and texts. 3rd guy says 'no it hasn't been cancelled, there are no notes here, can you please let me know why you're cancelling it?' I cracked it and said I'm not going through this for a 3rd time just cancel the thing already. My mistake for not shopping around first but what a painful experience and waste of time.
Signed up and decided to cancel on the same day after finding a much better offer shortly afterwards. the guy spent 40 minutes on the phone trying to talk me...
Service Rating
Kathleen Edwards -
RSPCA Pet Insurance
Service Review
The service was amazing and very informative. Thank you for your help.
The service was amazing and very informative. thank you for your help.
Service Rating
Steve Gaskin -
RSPCA Pet Insurance
Service Review
The lady I delt with was so helpfull and I like that part of the fee goes to RSCA
The lady i delt with was so helpfull and i like that part of the fee goes to rsca
Service Rating
Ben Latimer -
RSPCA Pet Insurance
Service Review
I cant remember who I talked with but she was amazing. Didnt push me into anything and listened. Amazing service.
I cant remember who i talked with but she was amazing. didnt push me into anything and listened. amazing service.
Service Rating
Nolan Menachemson -
RSPCA Pet Insurance
Service Review
I bought insurance today. The salesperson spent four minutes reading me terms and conditions. ot was ridiculous. Pointbthe customer to a webpage with an acknowledgement button as part of activation.Seriously that was a blatant waste of a customers tome.
I bought insurance today. the salesperson spent four minutes reading me terms and conditions. ot was ridiculous. pointbthe customer to a webpage with an...
Service Rating
Katie Turner -
RSPCA Pet Insurance
Service Review
I was told of my policy being cancelled after it was too late to restore it so have had to start a new policy and need to go through the waiting periods all over again. Disappointing to say the least.
I was told of my policy being cancelled after it was too late to restore it so have had to start a new policy and need to go through the waiting periods all...
Service Rating
Jodi Cook -
RSPCA Pet Insurance
Service Review
Very friendly, explained my choices of coverage well, asked me the right questions to ensure I got the right cover for my dog
Very friendly, explained my choices of coverage well, asked me the right questions to ensure i got the right cover for my dog
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
My partner called RSPCA & asked to call me between 2-2:30. Received a call straight away. Advised the lady if she called back in 5 minutes I could talk to her, didn't receive the call back until the original requested time of 2ish. The lady wasn't overly helpful. When I questioned what the difference was between the middle and top of the range insurance I was told it is only the 75%-80% vet rebat. She didn't really sell me on any benefits. She tried to pitch a $2 add on and it came across that way. System kept crashing had 2 keep providing my card details. Wasn't impressed by experience.
Service Review
My partner called RSPCA & asked to call me between 2-2:30. Received a call straight away. Advised the lady if she called back in 5 minutes I could talk to her, didn't receive the call back until the original requested time of 2ish. The lady wasn't overly helpful. When I questioned what the difference was between the middle and top of the range insurance I was told it is only the 75%-80% vet rebat. She didn't really sell me on any benefits. She tried to pitch a $2 add on and it came across that way. System kept crashing had 2 keep providing my card details. Wasn't impressed by experience.
My partner called rspca & asked to call me between 2-2:30. received a call straight away. advised the lady if she called back in 5 minutes i could talk to her,...
Product Rating
Service Rating
Rebekah Lee -
RSPCA Pet Insurance
Service Review
Very well explained
Very well explained
Service Rating
Kiriaki Angeli -
RSPCA Pet Insurance
Service Review
Good service over the phone. Friendly and the insurance cover is great.
Good service over the phone. friendly and the insurance cover is great.
Service Rating
Jodi Cook -
RSPCA Pet Insurance
Service Review
Plain English easy to understand
Very friendly, explained my choices of coverage well, asked me the right questions to ensure i got the right cover for my dog
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
You rang to join me up but i was at wk. Asked to be rang next day no call. You rang day after i as at wk. I ended up chaseing you.
My partner called rspca & asked to call me between 2-2:30. received a call straight away. advised the lady if she called back in 5 minutes i could talk to her,...
Service Rating
Sharon Cooper -
RSPCA Pet Insurance
Service Review
Signed up and decided to cancel on the same day after finding a much better offer shortly afterwards. The guy spent 40 minutes on the phone trying to talk me out of it and putting me on hold for long periods of time, then started begging me to let him get someone to call me back with a better offer. I said no just please cancel it. He then told me it was all cancelled. 30 min later I get a call from someone else saying my details had been sent through as a lead and I had requested a quote. Had to explain for a second time why I was cancelling. Called up a third time just to make sure it had actually been cancelled as I started getting confirmation emails and texts. 3rd guy says 'no it hasn't been cancelled, there are no notes here, can you please let me know why you're cancelling it?' I cracked it and said I'm not going through this for a 3rd time just cancel the thing already. My mistake for not shopping around first but what a painful experience and waste of time.
Excellent, everything was explained in detail.
Service Rating
Kiriaki Angeli -
RSPCA Pet Insurance
Service Review
The service was amazing and very informative. Thank you for your help.
Good service over the phone. friendly and the insurance cover is great.
Service Rating
Rebekah Lee -
RSPCA Pet Insurance
Service Review
The lady I delt with was so helpfull and I like that part of the fee goes to RSCA
Very well explained
Service Rating
Jade De Ridder -
RSPCA Pet Insurance
Service Review
I cant remember who I talked with but she was amazing. Didnt push me into anything and listened. Amazing service.
The lady was fantastic, she helped me with everything very friendly, great service but i do think pensioner's should be able to get a discount for disability...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
I bought insurance today. The salesperson spent four minutes reading me terms and conditions. ot was ridiculous. Pointbthe customer to a webpage with an acknowledgement button as part of activation.Seriously that was a blatant waste of a customers tome.
Quick, efficient and helpful. a great product that is affordable and for a great cause. seems like a no-brainer that rspca pet insurance should be tge number1...
Service Rating
Melinda Bettiens -
RSPCA Pet Insurance
Service Review
I was told of my policy being cancelled after it was too late to restore it so have had to start a new policy and need to go through the waiting periods all over again. Disappointing to say the least.
So far the service has been great, the man who contacted me about the insurance and talked me through everything was very helpful and polite.
Service Rating
Anne Maria De Carlo -
RSPCA Pet Insurance
Service Review
Very friendly, explained my choices of coverage well, asked me the right questions to ensure I got the right cover for my dog
Good communication and understanding my concerns with the policy. ensured me that everything was recorded and if any issues they would go back to recording to...
Service Rating
James Stone -
RSPCA Pet Insurance
Service Review
My partner called RSPCA & asked to call me between 2-2:30. Received a call straight away. Advised the lady if she called back in 5 minutes I could talk to her, didn't receive the call back until the original requested time of 2ish. The lady wasn't overly helpful. When I questioned what the difference was between the middle and top of the range insurance I was told it is only the 75%-80% vet rebat. She didn't really sell me on any benefits. She tried to pitch a $2 add on and it came across that way. System kept crashing had 2 keep providing my card details. Wasn't impressed by experience.
Very friendly - easy to deal with
Service Rating
Holly Shoebridge -
RSPCA Pet Insurance
Service Review
Very well explained
Polite, happy, informative and to the point customer service. thank you
Service Rating
Sinead Kelly -
RSPCA Pet Insurance
Service Review
Good service over the phone. Friendly and the insurance cover is great.
Amazing customer service on the phone , so helpful and a relaxed professional phone call which put me at ease! would of given 5 stars except i was contacted...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
My partner called RSPCA & asked to call me between 2-2:30. Received a call straight away. Advised the lady if she called back in 5 minutes I could talk to her, didn't receive the call back until the original requested time of 2ish. The lady wasn't overly helpful. When I questioned what the difference was between the middle and top of the range insurance I was told it is only the 75%-80% vet rebat. She didn't really sell me on any benefits. She tried to pitch a $2 add on and it came across that way. System kept crashing had 2 keep providing my card details. Wasn't impressed by experience.
My partner called RSPCA & asked to call me between 2-2:30. Received a call straight away. Advised the lady if she called back in 5 minutes I could talk to her, didn't receive the call back until the original requested time of 2ish. The lady wasn't overly helpful. When I questioned what the difference was between the middle and top of the range insurance I was told it is only the 75%-80% vet rebat. She didn't really sell me on any benefits. She tried to pitch a $2 add on and it came across that way. System kept crashing had 2 keep providing my card details. Wasn't impressed by experience.