RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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GRAHAM SIM -
RSPCA Pet Insurance
Service Review
Very helpful, polite with arranging my insurance
Very helpful, polite with arranging my insurance
Service Rating
Lachlan Edwards -
RSPCA Pet Insurance
Service Review
I thought the interaction was good. Information was clear (and talking to someone was far more helpful than the website in getting the transaction done). The �sell� was somewhat more pushy than I liked, but I did buy....
I thought the interaction was good. information was clear (and talking to someone was far more helpful than the website in getting the transaction done). the...
Service Rating
CYNTHIA GALANTE -
RSPCA Pet Insurance
Service Review
The consultant was very knowledgeable, not at all pushy, and very personable.
The consultant was very knowledgeable, not at all pushy, and very personable.
Service Rating
Graham Robertson -
RSPCA Pet Insurance
Service Review
So pressured to buy upgraded policy. Not a good experience
So pressured to buy upgraded policy. not a good experience
Service Rating
Kay Clarke -
RSPCA Pet Insurance
Service Review
I spoke with Peter and he was very thorough and helpful so he rates well but the complexity in the policy is absurd. It took ages to work out what is covered and what is not particularly around dental care and illness. I ended up buying top cover plus optional routine care so I expect to get top class service and rebates.
I spoke with peter and he was very thorough and helpful so he rates well but the complexity in the policy is absurd. it took ages to work out what is covered...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Policy is s good product once it is all set up
Service Review
I like the product RSPCA has but most times have have dealt with the customer service it has been quite traumatic. The last polices we had for my now deceased cats was in my partners name of which I was also a contact was always very hard to deal with .As I explained many times to customer service my partner is too busy to sit on the phone so I handle every thing. It is very sad that I had to wait till my animals passed so I could change policy into my name. The girl I dealt with for this policy was very good but I was on hold for 10 minutes while she found out some information. I was nearly tempted to go else where
I like the product rspca has but most times have have dealt with the customer service it has been quite traumatic. the last polices we had for my now deceased...
Product Rating
Service Rating
Michael Aarts -
RSPCA Pet Insurance
Service Review
Could have got the dogs name right
Could have got the dogs name right
Service Rating
Youngok Hong -
RSPCA Pet Insurance
Service Review
God explains
God explains
Service Rating
Simone Steendijk -
RSPCA Pet Insurance
Service Review
When the connection was discontinued we had to start over again with all the details!
When the connection was discontinued we had to start over again with all the details!
Service Rating
Tessa Hughes -
RSPCA Pet Insurance
Service Review
Very professional and great follow up after my query.
Very professional and great follow up after my query.
Service Rating
Ben Cochrane -
RSPCA Pet Insurance
Service Review
Great customer servic. Great prices
Great customer servic. great prices
Service Rating
Laura Orlando -
RSPCA Pet Insurance
Service Review
Kristella was just brilliant and was very pleasant to deal with. She explain everything clearly and made sure I understood everything before agreeing.
Kristella was just brilliant and was very pleasant to deal with. she explain everything clearly and made sure i understood everything before agreeing.
Service Rating
Ben Cochrane -
RSPCA Pet Insurance
Service Review
Very helpful, polite with arranging my insurance
Great customer servic. great prices
Service Rating
Tessa Hughes -
RSPCA Pet Insurance
Service Review
I thought the interaction was good. Information was clear (and talking to someone was far more helpful than the website in getting the transaction done). The �sell� was somewhat more pushy than I liked, but I did buy....
Very professional and great follow up after my query.
Service Rating
Simone Steendijk -
RSPCA Pet Insurance
Service Review
The consultant was very knowledgeable, not at all pushy, and very personable.
When the connection was discontinued we had to start over again with all the details!
Service Rating
BRUCE NOBLE -
RSPCA Pet Insurance
Service Review
So pressured to buy upgraded policy. Not a good experience
The sales person lilly was just a lovely person to deal with and so helpfull
Service Rating
Travis Evans -
RSPCA Pet Insurance
Service Review
I spoke with Peter and he was very thorough and helpful so he rates well but the complexity in the policy is absurd. It took ages to work out what is covered and what is not particularly around dental care and illness. I ended up buying top cover plus optional routine care so I expect to get top class service and rebates.
Very efficient. extremely friendly. absolutely lovely
Service Rating
Eleonora Zampogna -
RSPCA Pet Insurance
Service Review
I like the product RSPCA has but most times have have dealt with the customer service it has been quite traumatic. The last polices we had for my now deceased cats was in my partners name of which I was also a contact was always very hard to deal with .As I explained many times to customer service my partner is too busy to sit on the phone so I handle every thing. It is very sad that I had to wait till my animals passed so I could change policy into my name. The girl I dealt with for this policy was very good but I was on hold for 10 minutes while she found out some information. I was nearly tempted to go else where
Imformative, friendly, not pushy, polite
Service Rating
Jessica Witkowski -
RSPCA Pet Insurance
Service Review
Could have got the dogs name right
I was not aware that my father had initiated a quote for dog insurance for me. when your person rang me to pay i assumed that my father had ok'd the...
Service Rating
Dilhani Vethamanikam -
RSPCA Pet Insurance
Service Review
God explains
The consultant explained the policy very clearly to me which made it easier to make a decision.
Service Rating
Vanessa Butler -
RSPCA Pet Insurance
Service Review
When the connection was discontinued we had to start over again with all the details!
I have spoken with 3 of your staff (2 sales and 1 customer service). all 3 have been very polite and professional. i am happy with the service i have...
Service Rating
Andrew Murray -
RSPCA Pet Insurance
Service Review
Very professional and great follow up after my query.
They answered every question i asked. provided good background advise.
Service Rating
Laura Orlando -
RSPCA Pet Insurance
Service Review
Great customer servic. Great prices
Kristella was just brilliant and was very pleasant to deal with. she explain everything clearly and made sure i understood everything before agreeing.
Service Rating
Sharon Wigley -
RSPCA Pet Insurance
Service Review
Kristella was just brilliant and was very pleasant to deal with. She explain everything clearly and made sure I understood everything before agreeing.
Yes explained all i needed to know to make sure my puppy was getting the best care for in the future without any excesses
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Policy is s good product once it is all set up
Policy is s good product once it is all set up