RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Phoebe Gardner -
RSPCA Pet Insurance
Service Review
:)
:)
Service Rating
Avilyn Choy -
RSPCA Pet Insurance
Service Review
A few things impacted my experience. Firstly it was difficult to find the PDS on your website when I was trying to do the quote online. It would be better if you made this more readily available. Secondly your operator that ended up calling me did not seem very experienced and needed to put me on hold a few times to answer some of my questions, along with the fact he needed to ask me multiple times what puppy school was and made me doubt the competence of your organisation. He also lacked some active listening as I advised him that I was unable to locate the breed of English Staffordshire terrier on your website form, to which he then obviously typed it in and read out all the breeds that started with English on your form (these were the same breeds on your form to which none of them reflected an English Staffy). Also, I feel as though your terms and conditions could have been recorded rather than your operator reading out an extremely long statement to me which at times was difficult to understand as he had a slight accent. Lastly, I clarified with your operator multiple times if my policy could be emailed to me to which he replied yes each time, and yet I still have not received the policy details and have received this survey instead.
A few things impacted my experience. firstly it was difficult to find the pds on your website when i was trying to do the quote online. it would be better if...
Service Rating
Roslyn Campbell -
RSPCA Pet Insurance
Service Review
very patient and when they said they would do something it was done (repeatedly)
Very patient and when they said they would do something it was done (repeatedly)
Service Rating
Stephen Massingham -
RSPCA Pet Insurance
Service Review
They were so helpful. Made it so easy to find the right let insurance.
They were so helpful. made it so easy to find the right let insurance.
Service Rating
Very satisfied with every thing. hope my photo is in the right place.
Trusted Customer -
RSPCA Pet Insurance
Service Review
I spoke to a lovely young lady called Sarah. She was very polite, helpful and explained everything to me to the fullest. A credit to the RSPCA.Thank you Sarah. It was transferred to Rachel as Sarah lost all her notes she had taken, Rachel was very nice too.
I spoke to a lovely young lady called sarah. she was very polite, helpful and explained everything to me to the fullest. a credit to the rspca.thank you sarah....
Service Rating
Jean Williams -
RSPCA Pet Insurance
Service Review
The young lady on the phone did everything by the book as she had been trained to do. We also were able to laugh over a few things. She explained all of my questions and also gave me other options.
The young lady on the phone did everything by the book as she had been trained to do. we also were able to laugh over a few things. she explained all of my...
Service Rating
Jessica De Bartolo -
RSPCA Pet Insurance
Service Review
The girl I dealt with( I have forgot her name)was simply amazing. She was so helpful, friendly and a pleasure to deal with. Our kitten is our baby and she left no stone unturned when it came to getting her the right cover.
The girl i dealt with( i have forgot her name)was simply amazing. she was so helpful, friendly and a pleasure to deal with. our kitten is our baby and she left...
Service Rating
Sara Butcher -
RSPCA Pet Insurance
Service Review
Lovely, polite consultant, explained the policy very clearly. Did what they said they would do, when they said they would.
Lovely, polite consultant, explained the policy very clearly. did what they said they would do, when they said they would.
Service Rating
Paul Hulbert -
RSPCA Pet Insurance
Service Review
I considered the premiums too high for my budget, however was talked into getting it anyway by the sales rep on the phone. One of her sale pitches was that you have a 30 day cooling off period in which time you can cancel your policy - I will exercise that right.
I considered the premiums too high for my budget, however was talked into getting it anyway by the sales rep on the phone. one of her sale pitches was that you...
Service Rating
Beverley Macqueen -
RSPCA Pet Insurance
Service Review
Lilly spent over an hour answering our questions. My husband is very cynical and had questions that had never been asked before. Lilly was very knowledgeable and we are very satisfied with the service s that the insurance appears to offer.
Lilly spent over an hour answering our questions. my husband is very cynical and had questions that had never been asked before. lilly was very knowledgeable...
Service Rating
Wendy Frequin -
RSPCA Pet Insurance
Service Review
Oz assisted me to take out a new policy. She was extremely helpful informative and covered everything very efficiently. I was very impressed with her attitude service and attention to detail. Well done oz
Oz assisted me to take out a new policy. she was extremely helpful informative and covered everything very efficiently. i was very impressed with her attitude...
Service Rating
Narelle Anderson -
RSPCA Pet Insurance
Service Review
Did not like the man that I Spoke to on the phone at all. Did not explain things well spoke too quickly then expected you to make a decision right there and then.
Did not like the man that i spoke to on the phone at all. did not explain things well spoke too quickly then expected you to make a decision right there and...
Service Rating
Jessica De Bartolo -
RSPCA Pet Insurance
Service Review
:)
The girl i dealt with( i have forgot her name)was simply amazing. she was so helpful, friendly and a pleasure to deal with. our kitten is our baby and she left...
Service Rating
Beverley Macqueen -
RSPCA Pet Insurance
Service Review
A few things impacted my experience. Firstly it was difficult to find the PDS on your website when I was trying to do the quote online. It would be better if you made this more readily available. Secondly your operator that ended up calling me did not seem very experienced and needed to put me on hold a few times to answer some of my questions, along with the fact he needed to ask me multiple times what puppy school was and made me doubt the competence of your organisation. He also lacked some active listening as I advised him that I was unable to locate the breed of English Staffordshire terrier on your website form, to which he then obviously typed it in and read out all the breeds that started with English on your form (these were the same breeds on your form to which none of them reflected an English Staffy). Also, I feel as though your terms and conditions could have been recorded rather than your operator reading out an extremely long statement to me which at times was difficult to understand as he had a slight accent. Lastly, I clarified with your operator multiple times if my policy could be emailed to me to which he replied yes each time, and yet I still have not received the policy details and have received this survey instead.
Lilly spent over an hour answering our questions. my husband is very cynical and had questions that had never been asked before. lilly was very knowledgeable...
Service Rating
Paul Hulbert -
RSPCA Pet Insurance
Service Review
very patient and when they said they would do something it was done (repeatedly)
I considered the premiums too high for my budget, however was talked into getting it anyway by the sales rep on the phone. one of her sale pitches was that you...
Service Rating
Narelle Anderson -
RSPCA Pet Insurance
Service Review
They were so helpful. Made it so easy to find the right let insurance.
Did not like the man that i spoke to on the phone at all. did not explain things well spoke too quickly then expected you to make a decision right there and...
Service Rating
Very satisfied with every thing. hope my photo is in the right place.
Deanne Mcdonnell -
RSPCA Pet Insurance
Service Review
I spoke to a lovely young lady called Sarah. She was very polite, helpful and explained everything to me to the fullest. A credit to the RSPCA.Thank you Sarah. It was transferred to Rachel as Sarah lost all her notes she had taken, Rachel was very nice too.
Very helpful customer service operator, explained everything clearly, quickly an was personable.
Service Rating
Michalina Milczarek -
RSPCA Pet Insurance
Service Review
The young lady on the phone did everything by the book as she had been trained to do. We also were able to laugh over a few things. She explained all of my questions and also gave me other options.
The people i spoke to that helped me were incredibly good natured and helpful
Service Rating
Punit Vyas -
RSPCA Pet Insurance
Service Review
The girl I dealt with( I have forgot her name)was simply amazing. She was so helpful, friendly and a pleasure to deal with. Our kitten is our baby and she left no stone unturned when it came to getting her the right cover.
Excellent service and very helpful staff
Service Rating
Rosa Bagaric -
RSPCA Pet Insurance
Service Review
Lovely, polite consultant, explained the policy very clearly. Did what they said they would do, when they said they would.
Great call back service and detailed explanation of cover for our new puppy.
Service Rating
Anthia Kollaras -
RSPCA Pet Insurance
Service Review
I considered the premiums too high for my budget, however was talked into getting it anyway by the sales rep on the phone. One of her sale pitches was that you have a 30 day cooling off period in which time you can cancel your policy - I will exercise that right.
Clear, informative and pleasent
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Lilly spent over an hour answering our questions. My husband is very cynical and had questions that had never been asked before. Lilly was very knowledgeable and we are very satisfied with the service s that the insurance appears to offer.
Very good. yes i would recommend rspca to others.
Service Rating
Vanessa Harvey -
RSPCA Pet Insurance
Service Review
Oz assisted me to take out a new policy. She was extremely helpful informative and covered everything very efficiently. I was very impressed with her attitude service and attention to detail. Well done oz
Service was friendly and they were quick to fix any issues that arose.
Service Rating
David England -
RSPCA Pet Insurance
Service Review
Did not like the man that I Spoke to on the phone at all. Did not explain things well spoke too quickly then expected you to make a decision right there and then.
Very friendly, very thorough, and very good style (conversational but keeping call/enquiry on track).