RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Kristy Boatwright -
RSPCA Pet Insurance
Service Review
Lovely personal experience with relevant information. I feel better knowing that should Frank have any illnesses or unplanned emergencies that we will have the reliability of pet insurance to back us up.
Lovely personal experience with relevant information. i feel better knowing that should frank have any illnesses or unplanned emergencies that we will have the...
Service Rating
Anthony Mc Kinlay -
RSPCA Pet Insurance
Service Review
Good
Good
Service Rating
Samantha Grant -
RSPCA Pet Insurance
Service Review
Very friendly, efficient and helpful
Very friendly, efficient and helpful
Service Rating
Kelsey Hancock -
RSPCA Pet Insurance
Service Review
The lady I talked to was super nice and explained everything!
The lady i talked to was super nice and explained everything!
Service Rating
SUZANNE O'toole -
RSPCA Pet Insurance
Service Review
very informative
Very informative
Service Rating
Phoebe Speechley -
RSPCA Pet Insurance
Service Review
Absolutely fantastic and good value. They definitely care about our loved ones. However, they got me to start paying for pet insurance and told me they would send me the information by email but they never did...
Absolutely fantastic and good value. they definitely care about our loved ones. however, they got me to start paying for pet insurance and told me they would...
Service Rating
John Boulter -
RSPCA Pet Insurance
Service Review
Okay, I filled out application easy. I then received a phone call from a well-spoken man who finalized the application and start date for the Pet Insurance. The service was just great easy to do.
Okay, i filled out application easy. i then received a phone call from a well-spoken man who finalized the application and start date for the pet insurance....
Service Rating
Dot Allen -
RSPCA Pet Insurance
Service Review
We spoke a young man named Nick who was more than happy to explain and answer all our questions. Hopefully our experience with your company will continue if we need to use the product that we acquired from you . Again Thankyou Nick for all your help.
We spoke a young man named nick who was more than happy to explain and answer all our questions. hopefully our experience with your company will continue if we...
Service Rating
Stephanie Heffernan -
RSPCA Pet Insurance
Service Review
Excellent very courteous well mannered extremely helpful and accommodating
Excellent very courteous well mannered extremely helpful and accommodating
Service Rating
Kimberley Parker -
RSPCA Pet Insurance
Service Review
Extremely poor. Just wanted information amd continuously pressured into taking out a policy. Even calling to cancel i was still being pressured into keeping the policyWould not reccommend at all.
Extremely poor. just wanted information amd continuously pressured into taking out a policy. even calling to cancel i was still being pressured into keeping...
Service Rating
Avilyn Choy -
RSPCA Pet Insurance
Service Review
A few things impacted my experience. Firstly it was difficult to find the PDS on your website when I was trying to do the quote online. It would be better if you made this more readily available. Secondly your operator that ended up calling me did not seem very experienced and needed to put me on hold a few times to answer some of my questions, along with the fact he needed to ask me multiple times what puppy school was and made me doubt the competence of your organisation. He also lacked some active listening as I advised him that I was unable to locate the breed of English Staffordshire terrier on your website form, to which he then obviously typed it in and read out all the breeds that started with English on your form (these were the same breeds on your form to which none of them reflected an English Staffy). Also, I feel as though your terms and conditions could have been recorded rather than your operator reading out an extremely long statement to me which at times was difficult to understand as he had a slight accent. Lastly, I clarified with your operator multiple times if my policy could be emailed to me to which he replied yes each time, and yet I still have not received the policy details and have received this survey instead.
A few things impacted my experience. firstly it was difficult to find the pds on your website when i was trying to do the quote online. it would be better if...
Service Rating
Phoebe Gardner -
RSPCA Pet Insurance
Service Review
:)
:)
Service Rating
John Boulter -
RSPCA Pet Insurance
Service Review
Lovely personal experience with relevant information. I feel better knowing that should Frank have any illnesses or unplanned emergencies that we will have the reliability of pet insurance to back us up.
Okay, i filled out application easy. i then received a phone call from a well-spoken man who finalized the application and start date for the pet insurance....
Service Rating
Dot Allen -
RSPCA Pet Insurance
Service Review
Good
We spoke a young man named nick who was more than happy to explain and answer all our questions. hopefully our experience with your company will continue if we...
Service Rating
Avilyn Choy -
RSPCA Pet Insurance
Service Review
Very friendly, efficient and helpful
A few things impacted my experience. firstly it was difficult to find the pds on your website when i was trying to do the quote online. it would be better if...
Service Rating
Abby Dickason -
RSPCA Pet Insurance
Service Review
The lady I talked to was super nice and explained everything!
Was good to deal with. and easy to get along with.
Service Rating
Sue Ellevsen -
RSPCA Pet Insurance
Service Review
very informative
Excellent service, answered everything i needed to know
Service Rating
Phoebe Gardner -
RSPCA Pet Insurance
Service Review
Absolutely fantastic and good value. They definitely care about our loved ones. However, they got me to start paying for pet insurance and told me they would send me the information by email but they never did...
:)
Service Rating
Roslyn Campbell -
RSPCA Pet Insurance
Service Review
Okay, I filled out application easy. I then received a phone call from a well-spoken man who finalized the application and start date for the Pet Insurance. The service was just great easy to do.
Very patient and when they said they would do something it was done (repeatedly)
Service Rating
Stephen Massingham -
RSPCA Pet Insurance
Service Review
We spoke a young man named Nick who was more than happy to explain and answer all our questions. Hopefully our experience with your company will continue if we need to use the product that we acquired from you . Again Thankyou Nick for all your help.
They were so helpful. made it so easy to find the right let insurance.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
Excellent very courteous well mannered extremely helpful and accommodating
I spoke to a lovely young lady called sarah. she was very polite, helpful and explained everything to me to the fullest. a credit to the rspca.thank you sarah....
Service Rating
Jean Williams -
RSPCA Pet Insurance
Service Review
Extremely poor. Just wanted information amd continuously pressured into taking out a policy. Even calling to cancel i was still being pressured into keeping the policyWould not reccommend at all.
The young lady on the phone did everything by the book as she had been trained to do. we also were able to laugh over a few things. she explained all of my...
Service Rating
Sara Butcher -
RSPCA Pet Insurance
Service Review
A few things impacted my experience. Firstly it was difficult to find the PDS on your website when I was trying to do the quote online. It would be better if you made this more readily available. Secondly your operator that ended up calling me did not seem very experienced and needed to put me on hold a few times to answer some of my questions, along with the fact he needed to ask me multiple times what puppy school was and made me doubt the competence of your organisation. He also lacked some active listening as I advised him that I was unable to locate the breed of English Staffordshire terrier on your website form, to which he then obviously typed it in and read out all the breeds that started with English on your form (these were the same breeds on your form to which none of them reflected an English Staffy). Also, I feel as though your terms and conditions could have been recorded rather than your operator reading out an extremely long statement to me which at times was difficult to understand as he had a slight accent. Lastly, I clarified with your operator multiple times if my policy could be emailed to me to which he replied yes each time, and yet I still have not received the policy details and have received this survey instead.
Lovely, polite consultant, explained the policy very clearly. did what they said they would do, when they said they would.
Service Rating
Paul Hulbert -
RSPCA Pet Insurance
Service Review
:)
I considered the premiums too high for my budget, however was talked into getting it anyway by the sales rep on the phone. one of her sale pitches was that you...