RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Joanne Goodwin -
RSPCA Pet Insurance
Service Review
The Gentleman who I spoke to was very helpful and full of valuable information that I needed yo know .I would recommend to anyone
The gentleman who i spoke to was very helpful and full of valuable information that i needed yo know .i would recommend to anyone
Service Rating
Vinifer Wadia -
RSPCA Pet Insurance
Service Review
Disclaimer and disclosure repeated several times even after a response. Very tedious on the phone. However the consultant Allan was helpful
Disclaimer and disclosure repeated several times even after a response. very tedious on the phone. however the consultant allan was helpful
Service Rating
Marnie Regan -
RSPCA Pet Insurance
Service Review
I didn't have to wait on hold for long (I called first thing in the morning) and my consultant was friendly (Alan, English accent). I did feel however that the call was a little rushed and the sales technique was tactical. Having worked in both a call centre and sales I understand you don't want to let a potential sale slip away but I wasn't really asked if I was actually wanting to or ready to purchase today quite early on. I rang to ask a question and it just kinda went on from there. Luckily, I was ready to go ahead with the policy but I could see how someone who isn't as assertive as me or aware of these techniques would get caught up agreeing to something they weren't ready to... It also seemed as if Alan was reading from a script the entire call rather than easy, free flowing conversation.
I didn't have to wait on hold for long (i called first thing in the morning) and my consultant was friendly (alan, english accent). i did feel however that the...
Service Rating
Jan Lourigan -
RSPCA Pet Insurance
Service Review
She listened to my needs & provided great explanation of the cover.
She listened to my needs & provided great explanation of the cover.
Service Rating
Jill Crompton -
RSPCA Pet Insurance
Service Review
it was very informative nice and clear spoken
It was very informative nice and clear spoken
Service Rating
Rebecca Pickett -
RSPCA Pet Insurance
Service Review
Good but long. It took 28 mins from beginning to end and I'd already had a quote set up from a previous enquires. The call should have taken 15mins max. Although friendly, it Seemed like the consultant lack training. But overall happy with the quote and service.
Good but long. it took 28 mins from beginning to end and i'd already had a quote set up from a previous enquires. the call should have taken 15mins max....
Service Rating
Rebecca Papalia -
RSPCA Pet Insurance
Service Review
They were really friendly and helpful with all the question I have for them and to help me start up the pet insurances. thank you
They were really friendly and helpful with all the question i have for them and to help me start up the pet insurances. thank you
Service Rating
Brett Gray -
RSPCA Pet Insurance
Service Review
she explained the policy to me in detail which was of great help to me
She explained the policy to me in detail which was of great help to me
Service Rating
Hayden Matthews -
RSPCA Pet Insurance
Service Review
excellent thanks
Excellent thanks
Service Rating
Lisa Kofoed -
RSPCA Pet Insurance
Service Review
The girl was very lovely and thorough, just a little pushy at the start though.
The girl was very lovely and thorough, just a little pushy at the start though.
Service Rating
Stephen Roseman -
RSPCA Pet Insurance
Service Review
They followed up my query
They followed up my query
Service Rating
John Bellomo -
RSPCA Pet Insurance
Service Review
Very well presented . Knowledgeable of the product
Very well presented . knowledgeable of the product
Service Rating
Brett Gray -
RSPCA Pet Insurance
Service Review
The Gentleman who I spoke to was very helpful and full of valuable information that I needed yo know .I would recommend to anyone
She explained the policy to me in detail which was of great help to me
Service Rating
Jill Crompton -
RSPCA Pet Insurance
Service Review
Disclaimer and disclosure repeated several times even after a response. Very tedious on the phone. However the consultant Allan was helpful
It was very informative nice and clear spoken
Service Rating
Gillian Bennett -
RSPCA Pet Insurance
Service Review
I didn't have to wait on hold for long (I called first thing in the morning) and my consultant was friendly (Alan, English accent). I did feel however that the call was a little rushed and the sales technique was tactical. Having worked in both a call centre and sales I understand you don't want to let a potential sale slip away but I wasn't really asked if I was actually wanting to or ready to purchase today quite early on. I rang to ask a question and it just kinda went on from there. Luckily, I was ready to go ahead with the policy but I could see how someone who isn't as assertive as me or aware of these techniques would get caught up agreeing to something they weren't ready to... It also seemed as if Alan was reading from a script the entire call rather than easy, free flowing conversation.
Very friendly and personal but the call also felt rushed.
Service Rating
Chris Adams -
RSPCA Pet Insurance
Service Review
She listened to my needs & provided great explanation of the cover.
Helpful, explained options clearly. good follow up
Service Rating
Michelle Cooper -
RSPCA Pet Insurance
Service Review
it was very informative nice and clear spoken
The staff member was very friendly and welcoming. she seemed to have an excellent understanding of the product. the inclusions on the policy are extensive
Service Rating
John Bellomo -
RSPCA Pet Insurance
Service Review
Good but long. It took 28 mins from beginning to end and I'd already had a quote set up from a previous enquires. The call should have taken 15mins max. Although friendly, it Seemed like the consultant lack training. But overall happy with the quote and service.
Very well presented . knowledgeable of the product
Service Rating
Stephen Roseman -
RSPCA Pet Insurance
Service Review
They were really friendly and helpful with all the question I have for them and to help me start up the pet insurances. thank you
They followed up my query
Service Rating
Daniel Griffiths -
RSPCA Pet Insurance
Service Review
she explained the policy to me in detail which was of great help to me
Great informative person that helped me. answered all my questions. we very helpful.
Service Rating
Danielle Pegrum -
RSPCA Pet Insurance
Service Review
excellent thanks
Good explanation of policy and what each policy meant in terms of cover.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The girl was very lovely and thorough, just a little pushy at the start though.
I would recommend rspca pet insurance. i found the whole experience very friendly and helpful.
Service Rating
Annette Bagot -
RSPCA Pet Insurance
Service Review
They followed up my query
Security for my pets
Service Rating
Corey Low -
RSPCA Pet Insurance
Service Review
Very well presented . Knowledgeable of the product
Jesse on the phone was great and explained everything clearly