RSPCA Pet Insurance Reviews
92 92 90% of our customers are pleased with our products and services out of 4,091 4,084 2,801 customer reviews.
Rated /5 from 409140842801 Reviews
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Great customer service
Warner Mackay -
RSPCA Pet Insurance
Product Review
Great customer service on the day
Service Review
Great customer service
Great customer service
Product Rating
Service Rating
Great product and service
Jaimee Temple -
RSPCA Pet Insurance
Product Review
good product suits us and our new puppy
Service Review
explained it all clearly and friendly
Explained it all clearly and friendly
Product Rating
Service Rating
Mixed but overall okay
Mary Wilson -
RSPCA Pet Insurance
Product Review
No thoughts in particular
Service Review
The phone conversation was Far too long especially reciting the last document which went on forever! The gentleman was very helpful also I have looked at the handbook and given the length of printing I would kindly request a posted copy. Thank you
The phone conversation was far too long especially reciting the last document which went on forever! the gentleman was very helpful also i have looked at the...
Product Rating
Service Rating
Sales team great prior to that not so good.
DANIELLE LEWIS -
RSPCA Pet Insurance
Product Review
Good policies on costs for pets
Service Review
Not receiving emails or phone calls when I have been told I would
Not receiving emails or phone calls when i have been told i would
Product Rating
Service Rating
I have feelings
Trusted Customer -
RSPCA Pet Insurance
Service Review
They were very pushy. They never asked “do you actually want to get this insurance?” It was just assumed I would. I understand it’s a tactic to get the sale as I do indicators and sales for a living but it made it very inpersonal and pressuring. It makes it hard for a person to say no. I felt like a number instead of a career about customer.
They were very pushy. they never asked “do you actually want to get this insurance?” it was just assumed i would. i understand it’s a tactic to get the sale as...
Service Rating
Happy
Trusted Customer -
RSPCA Pet Insurance
Service Review
Followed up my enquiry promptly. Friendly representative who could spoken a little more slowly to make it easier to digest the information.
Followed up my enquiry promptly. friendly representative who could spoken a little more slowly to make it easier to digest the information.
Service Rating
Informative
Amanda Mason -
RSPCA Pet Insurance
Service Review
The sales rep (I’m sure her name was Irene) was great, very friendly, confident with the products, informative about all levels of cover and willing to listen to my requirements. An asset to your company
The sales rep (i’m sure her name was irene) was great, very friendly, confident with the products, informative about all levels of cover and willing to listen...
Service Rating
Nice experience with sales people!
Trusted Customer -
RSPCA Pet Insurance
Service Review
Great service and sales people are not pushy will let you make up your own mind with honest answers.
Great service and sales people are not pushy will let you make up your own mind with honest answers.
Service Rating
Compliments to the rspca
Kathleen Van Padua -
RSPCA Pet Insurance
Product Review
Service Review
The prices a very good and I know my dog is covered for things that I couldn’t afford if he needed emergency care and the person I spoke to on the phone went through everything so clearly and explained it all to me very well
The prices a very good and i know my dog is covered for things that i couldn’t afford if he needed emergency care and the person i spoke to on the phone went...
Product Rating
Service Rating
Kay Bailey -
RSPCA Pet Insurance
Service Review
Every thing was clearly explained to us by a lovely person named Adam.
Every thing was clearly explained to us by a lovely person named adam.
Service Rating
Great customer service assistance
Sara Psarrakos -
RSPCA Pet Insurance
Product Review
Service Review
Morgan at contact centre was amazing. Called back at time prescribed twice. Very informative/knowledgable. Although the premium is slightly more than a competitor, her confidence in general advice gave me confidence in what we were signing up to! Thanks Morgan!!
Morgan at contact centre was amazing. called back at time prescribed twice. very informative/knowledgable. although the premium is slightly more than a...
Product Rating
Service Rating
Excellent service
Trusted Customer -
RSPCA Pet Insurance
Product Review
First class service from Tayla
Service Review
Very helpful in every way.
Very helpful in every way.
Product Rating
Service Rating
Great customer service
Trusted Customer -
RSPCA Pet Insurance
Service Review
Great customer service
Great service and sales people are not pushy will let you make up your own mind with honest answers.
Service Rating
Great product and service
Kathleen Van Padua -
RSPCA Pet Insurance
Service Review
explained it all clearly and friendly
The prices a very good and i know my dog is covered for things that i couldn’t afford if he needed emergency care and the person i spoke to on the phone went...
Service Rating
Mixed but overall okay
Kay Bailey -
RSPCA Pet Insurance
Service Review
The phone conversation was Far too long especially reciting the last document which went on forever! The gentleman was very helpful also I have looked at the handbook and given the length of printing I would kindly request a posted copy. Thank you
Every thing was clearly explained to us by a lovely person named adam.
Service Rating
Sales team great prior to that not so good.
Sara Psarrakos -
RSPCA Pet Insurance
Service Review
Not receiving emails or phone calls when I have been told I would
Morgan at contact centre was amazing. called back at time prescribed twice. very informative/knowledgable. although the premium is slightly more than a...
Service Rating
I have feelings
Trusted Customer -
RSPCA Pet Insurance
Service Review
They were very pushy. They never asked “do you actually want to get this insurance?” It was just assumed I would. I understand it’s a tactic to get the sale as I do indicators and sales for a living but it made it very inpersonal and pressuring. It makes it hard for a person to say no. I felt like a number instead of a career about customer.
Very helpful in every way.
Service Rating
Happy
John Bathurst -
RSPCA Pet Insurance
Service Review
Followed up my enquiry promptly. Friendly representative who could spoken a little more slowly to make it easier to digest the information.
Very friendly staff member the end of session was a huge amount of reading of terms etc. and it all starts to go over your head. we even felt sorry for staff...
Service Rating
Informative
Trusted Customer -
RSPCA Pet Insurance
Service Review
The sales rep (I’m sure her name was Irene) was great, very friendly, confident with the products, informative about all levels of cover and willing to listen to my requirements. An asset to your company
The paperwork over the phone was horrendous and all the messages i had to listen to, i was just so busy and the operator knew that, and the call went on and on...
Service Rating
Nice experience with sales people!
Greg Howell -
RSPCA Pet Insurance
Service Review
Great service and sales people are not pushy will let you make up your own mind with honest answers.
Excellent service. explained everything fully and professionally
Service Rating
Compliments to the rspca
Mitchell Hartmann -
RSPCA Pet Insurance
Service Review
The prices a very good and I know my dog is covered for things that I couldn’t afford if he needed emergency care and the person I spoke to on the phone went through everything so clearly and explained it all to me very well
The service was really great
Service Rating
Kerrie Smith -
RSPCA Pet Insurance
Service Review
Every thing was clearly explained to us by a lovely person named Adam.
They rang me after an online quote
Service Rating
Great customer service assistance
Trusted Customer -
RSPCA Pet Insurance
Service Review
Morgan at contact centre was amazing. Called back at time prescribed twice. Very informative/knowledgable. Although the premium is slightly more than a competitor, her confidence in general advice gave me confidence in what we were signing up to! Thanks Morgan!!
Very knowledgeable, thoroughly explained the policy & fully explained what they will be doing each process of the way. cso advised me along the way if i...
Service Rating
Excellent service
Trusted Customer -
RSPCA Pet Insurance
Service Review
Very helpful in every way.
Great to chat to.
Service Rating
Great customer service
Warner Mackay -
RSPCA Pet Insurance
Product Review
Great customer service on the day
Great customer service on the day
Product Rating
Great product and service
Jaimee Temple -
RSPCA Pet Insurance
Product Review
good product suits us and our new puppy
good product suits us and our new puppy
Product Rating
Mixed but overall okay
Mary Wilson -
RSPCA Pet Insurance
Product Review
No thoughts in particular
No thoughts in particular
Product Rating
Sales team great prior to that not so good.
DANIELLE LEWIS -
RSPCA Pet Insurance
Product Review
Good policies on costs for pets
Good policies on costs for pets
Product Rating
Compliments to the rspca
Kathleen Van Padua -
RSPCA Pet Insurance
Product Review
Product Rating
Great customer service assistance
Sara Psarrakos -
RSPCA Pet Insurance
Product Review
Product Rating
Excellent service
Trusted Customer -
RSPCA Pet Insurance
Product Review
First class service from Tayla
First class service from Tayla