RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Stewart Cooke -
RSPCA Pet Insurance
Service Review
very efficient and comprehensive
Very efficient and comprehensive
Service Rating
Alan Jackson -
RSPCA Pet Insurance
Service Review
Everything was excellent. Follow up and assistance we�re both excellent
Everything was excellent. follow up and assistance we�re both excellent
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good value. Suitable for older dogs.
Service Review
The RSPCA pet insurance person made very clear the coverage for my pet and my costs and procedure to complete my request. Clear and easy.
The rspca pet insurance person made very clear the coverage for my pet and my costs and procedure to complete my request. clear and easy.
Product Rating
Service Rating
Neil Scammell -
RSPCA Pet Insurance
Service Review
Overall the service was very good. Joinup support was excelent. Bit concered about privacy policy! Information sent to Indonesia?. This concerns me as there are no protections in place with that. Also it seems my information can be shared with any of your partner organisations. I would not be happy with any spam arriving from these sources.
Overall the service was very good. joinup support was excelent. bit concered about privacy policy! information sent to indonesia?. this concerns me as there...
Service Rating
Tania Fullwood -
RSPCA Pet Insurance
Service Review
Lady knew the product very well and was very helpful.
Lady knew the product very well and was very helpful.
Service Rating
Aritra Chatterjee -
RSPCA Pet Insurance
Service Review
Excellent support and very informative.
Excellent support and very informative.
Service Rating
Ian Rogers -
RSPCA Pet Insurance
Service Review
The sales rep was able to clearly answer all questions, even to expand upon details in the fine print. We are sure that we have the best policy for our dog.
The sales rep was able to clearly answer all questions, even to expand upon details in the fine print. we are sure that we have the best policy for our dog.
Service Rating
Stephanie Dickenson -
RSPCA Pet Insurance
Service Review
Scarily quick to call me. Maybe leave it an extra 5 minutes - it felt like you were stalking me! That said, person on the phone was very good and friendly.
Scarily quick to call me. maybe leave it an extra 5 minutes - it felt like you were stalking me! that said, person on the phone was very good and friendly.
Service Rating
Joanna Bagley -
RSPCA Pet Insurance
Service Review
excellent customer service. Maybe you can shorten the speech at the end...... but the girl was fantastic!
Excellent customer service. maybe you can shorten the speech at the end...... but the girl was fantastic!
Service Rating
Stephanie Capiron -
RSPCA Pet Insurance
Service Review
Very thorough and a great price. Would definitely recommend them for pet insurance
Very thorough and a great price. would definitely recommend them for pet insurance
Service Rating
I joined rspca insurance because of the link with rspca, how foolish of me.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Bad service and poor response
Service Review
Yesterday the web site would not allow me to upload my vet bill. To day it would not allow me to login. I reset the password then I kept being logged out. Eventually I remained logged in and once again it would not upload my vet bill. I have converted it to an pdf. I called the 1800 number and after going through a series of questions and a lengthy spiel about what I am entitled too and threats about misinformation , I got on to some one who would not tell me if she was in Australia or not. Then eventually she said that they had problems with the portal and told me to email it. She gave me an email address. Then proceeded to tell me that I wont be able to claim anything anyhow. This is really disappointing as I joined the RSPCA insurance because it is RSPCA linked. Now I find out that really it has nothing to do with RSPCA really. I will review the T&Cs again and will probably will cancel my Insurance. Basically I have wasted my premiums. I am extremely disappointed by this as I only joined because it was with the RSPCA. Clearly that means nothing. I wounder what happens with my donations I make to the RSPCA. This is an extremely poor service poor service.
Yesterday the web site would not allow me to upload my vet bill. to day it would not allow me to login. i reset the password then i kept being logged out....
Product Rating
Service Rating
Janet Looby -
RSPCA Pet Insurance
Service Review
the customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
The customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
Service Rating
Joanna Bagley -
RSPCA Pet Insurance
Service Review
very efficient and comprehensive
Excellent customer service. maybe you can shorten the speech at the end...... but the girl was fantastic!
Service Rating
Stephanie Capiron -
RSPCA Pet Insurance
Service Review
Everything was excellent. Follow up and assistance we�re both excellent
Very thorough and a great price. would definitely recommend them for pet insurance
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
The RSPCA pet insurance person made very clear the coverage for my pet and my costs and procedure to complete my request. Clear and easy.
Yesterday the web site would not allow me to upload my vet bill. to day it would not allow me to login. i reset the password then i kept being logged out....
Service Rating
Janet Looby -
RSPCA Pet Insurance
Service Review
Overall the service was very good. Joinup support was excelent. Bit concered about privacy policy! Information sent to Indonesia?. This concerns me as there are no protections in place with that. Also it seems my information can be shared with any of your partner organisations. I would not be happy with any spam arriving from these sources.
The customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
Service Rating
Yvette Christoe -
RSPCA Pet Insurance
Service Review
Lady knew the product very well and was very helpful.
Very thorough
Service Rating
Heather Dickson -
RSPCA Pet Insurance
Service Review
Excellent support and very informative.
I found the sales person a little pushy & especially the one i spoke to when i cancelled the policy. i didn't really want this policy in the first place but i...
Service Rating
Anna Macgregor -
RSPCA Pet Insurance
Service Review
The sales rep was able to clearly answer all questions, even to expand upon details in the fine print. We are sure that we have the best policy for our dog.
Friendly service
Service Rating
Renee King -
RSPCA Pet Insurance
Service Review
Scarily quick to call me. Maybe leave it an extra 5 minutes - it felt like you were stalking me! That said, person on the phone was very good and friendly.
My experience was great the explanation of the services provided and how to use and manage was explained by a person with confidence which encouraged my...
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Service Review
excellent customer service. Maybe you can shorten the speech at the end...... but the girl was fantastic!
Was a little concerned , as i was trying to fill in the application form online when rspca phoned - just a little spooky....
Service Rating
Janet BAYS -
RSPCA Pet Insurance
Service Review
Very thorough and a great price. Would definitely recommend them for pet insurance
The lady was a really animal lover explained the policies which would suit me.
Service Rating
I joined rspca insurance because of the link with rspca, how foolish of me.
George Jones -
RSPCA Pet Insurance
Service Review
Yesterday the web site would not allow me to upload my vet bill. To day it would not allow me to login. I reset the password then I kept being logged out. Eventually I remained logged in and once again it would not upload my vet bill. I have converted it to an pdf. I called the 1800 number and after going through a series of questions and a lengthy spiel about what I am entitled too and threats about misinformation , I got on to some one who would not tell me if she was in Australia or not. Then eventually she said that they had problems with the portal and told me to email it. She gave me an email address. Then proceeded to tell me that I wont be able to claim anything anyhow. This is really disappointing as I joined the RSPCA insurance because it is RSPCA linked. Now I find out that really it has nothing to do with RSPCA really. I will review the T&Cs again and will probably will cancel my Insurance. Basically I have wasted my premiums. I am extremely disappointed by this as I only joined because it was with the RSPCA. Clearly that means nothing. I wounder what happens with my donations I make to the RSPCA. This is an extremely poor service poor service.
The lady who helped us decide on the policy explained the cover very well & answered all of our questions to our complete satisfaction.
Service Rating
Samantha Leauma -
RSPCA Pet Insurance
Service Review
the customer service lady i spoke to was very friendly, patient and explained everything very clearly for me
Quick, simple and easy to deal with. my insurance was explained perfectly and organised so quickly.
Service Rating
Trusted Customer -
RSPCA Pet Insurance
Product Review
Good value. Suitable for older dogs.
Good value. Suitable for older dogs.
Product Rating
I joined rspca insurance because of the link with rspca, how foolish of me.
Trusted Customer -
RSPCA Pet Insurance
Product Review
Bad service and poor response
Bad service and poor response