RSPCA Pet Insurance Reviews
92 92 86% of our customers are pleased with our products and services out of 4,101 4,093 252 customer reviews.
Rated /5 from 41014093252 Reviews
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Bridget Humphries -
RSPCA Pet Insurance
Service Review
Service Rating
Silje Ulstein -
RSPCA Pet Insurance
Service Review
Service Rating
Merrilyn Penery -
RSPCA Pet Insurance
Service Review
Service Rating
Loredana Magni -
RSPCA Pet Insurance
Service Review
Service Rating
Impressed with the patience and knowledge of the rspca person, when i made my initial…
Trusted Customer -
RSPCA Pet Insurance
Service Review
impressed with the patience and knowledge of the RSPCA person, when I made my initial contact about pet insurance with the organisation.
Impressed with the patience and knowledge of the rspca person, when i made my initial contact about pet insurance with the organisation.
Service Rating
I am disappointed and appalled by the sales approach - i was signed up for a…
Trusted Customer -
RSPCA Pet Insurance
Service Review
I am disappointed and appalled by the sales approach - I was signed up for a policy without my knowledge and consent. Someone from the sales team called me after I requested a quote online and I asked her for some detailed information about the policy. She advised that in order to email me the info she would have to take my credit card and details. I reiterated that I didn't want to take out the policy at this stage but only wanted info so I could assess what was in offer, and she assured me that my credit card would not be billed. So I (naively and stupidly in retrospect) gave her my credit card and details and the next thing I know I received an email with a 'welcome to the RSPCA' and an insurance policy! I called back that day to ask what was going in and was told that yes, I had a policy. After many phone calls over the next few days (including the fact that I was told by two operators that they were unable to transfer me to the cancellation team because of technical difficulties and that they would call back, which they never did), I finally spoke to someone who listened and finally cancelled my policy. I am extremely disappointed and would go so far as to say that surely it is questionable behaviour legally to sign someone up without their consent. I believe this type of action damages the brand of the RSPCA, not to mention the fact that the RSPCA is missing out on a policy because there was no way I would take out a policy after that experience, for if deceit of the customer occurs at an initial sales level it makes me question the rest of the customer experience. Very poor.
I am disappointed and appalled by the sales approach - i was signed up for a policy without my knowledge and consent. someone from the sales team called me...
Service Rating
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk…
Trusted Customer -
RSPCA Pet Insurance
Service Review
Wanted to cancel policy in cooling off period. First call took 5 minutes to talk to someone and then line died. Second call 11 minutes to talk to someone. Then transferred to the cancellation section. Total call time 20 minutes for second call. Cost at Medibank $20.02 per month. RSPCA $65.69 per month for same cover!
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk to someone and then line died. second call 11 minutes to talk to someone. then...
Service Rating
I found the service excellent they rang back when they said they would. i didn't do…
Trusted Customer -
RSPCA Pet Insurance
Product Review
I'm sure the product will be fine it seems to cover everything I will need.
Service Review
I found the service excellent they rang back when they said they would. I didn't do any comparisons as I was always going with RSPCA.
I found the service excellent they rang back when they said they would. i didn't do any comparisons as i was always going with rspca.
Product Rating
Service Rating
Robert Sloan -
RSPCA Pet Insurance
Service Review
Service Rating
Anna Oosthuizen -
RSPCA Pet Insurance
Service Review
Service Rating
Charles Mamo -
RSPCA Pet Insurance
Service Review
Service Rating
Jolica Dickson -
RSPCA Pet Insurance
Service Review
Service Rating
Sue Mabire -
RSPCA Pet Insurance
Service Review
Service Rating
Jeffrey Waldren -
RSPCA Pet Insurance
Service Review
Service Rating
Melissa Vollmer -
RSPCA Pet Insurance
Service Review
Service Rating
Michelle Crocker -
RSPCA Pet Insurance
Service Review
Service Rating
Impressed with the patience and knowledge of the rspca person, when i made my initial…
Heather Woodall -
RSPCA Pet Insurance
Service Review
impressed with the patience and knowledge of the RSPCA person, when I made my initial contact about pet insurance with the organisation.
Service Rating
I am disappointed and appalled by the sales approach - i was signed up for a…
John Kinnane -
RSPCA Pet Insurance
Service Review
I am disappointed and appalled by the sales approach - I was signed up for a policy without my knowledge and consent. Someone from the sales team called me after I requested a quote online and I asked her for some detailed information about the policy. She advised that in order to email me the info she would have to take my credit card and details. I reiterated that I didn't want to take out the policy at this stage but only wanted info so I could assess what was in offer, and she assured me that my credit card would not be billed. So I (naively and stupidly in retrospect) gave her my credit card and details and the next thing I know I received an email with a 'welcome to the RSPCA' and an insurance policy! I called back that day to ask what was going in and was told that yes, I had a policy. After many phone calls over the next few days (including the fact that I was told by two operators that they were unable to transfer me to the cancellation team because of technical difficulties and that they would call back, which they never did), I finally spoke to someone who listened and finally cancelled my policy. I am extremely disappointed and would go so far as to say that surely it is questionable behaviour legally to sign someone up without their consent. I believe this type of action damages the brand of the RSPCA, not to mention the fact that the RSPCA is missing out on a policy because there was no way I would take out a policy after that experience, for if deceit of the customer occurs at an initial sales level it makes me question the rest of the customer experience. Very poor.
Service Rating
Wanted to cancel policy in cooling off period. first call took 5 minutes to talk…
Robert Harding -
RSPCA Pet Insurance
Service Review
Wanted to cancel policy in cooling off period. First call took 5 minutes to talk to someone and then line died. Second call 11 minutes to talk to someone. Then transferred to the cancellation section. Total call time 20 minutes for second call. Cost at Medibank $20.02 per month. RSPCA $65.69 per month for same cover!
Service Rating
I found the service excellent they rang back when they said they would. i didn't do…
Robert Sloan -
RSPCA Pet Insurance
Service Review
I found the service excellent they rang back when they said they would. I didn't do any comparisons as I was always going with RSPCA.
Service Rating
Charles Mamo -
RSPCA Pet Insurance
Service Review
Service Rating
Darryl Jess -
RSPCA Pet Insurance
Service Review
Service Rating
Pamela Leeson -
RSPCA Pet Insurance
Service Review
Service Rating
Giovanni Cristallo -
RSPCA Pet Insurance
Service Review
Service Rating
I found the service excellent they rang back when they said they would. i didn't do…
Trusted Customer -
RSPCA Pet Insurance
Product Review
I'm sure the product will be fine it seems to cover everything I will need.
I'm sure the product will be fine it seems to cover everything I will need.